Senior Technical Support Domain Engineer - Oracle GraalVM EE (Java)
Morocco, Casablanca/ Rabat
This job is about supporting GraalVM customers.
Read more about GraalVM
This position is for remote customer support of GraalVM. The team’s primary responsibility is to diagnose, debug and resolve customer reported issues on the GraalVM family of products, working in partnership with the GraalVM development team, customers, other support teams and developers.
The team members continually exercise and grow diverse skills, as they deliver the highest quality support possible to customers.
The role requires working in rotational shifts including on weekends and public holidays with shifted week/weekend schemes.
Work location is Casablanca or Rabat, Morocco.
We are seeking a candidate with the following profile:
• 3+ years of relevant industry work experience.
• Experience managing and troubleshooting Java programs in production settings.
• Excellent debugging skills.
• Customer focused with a pro-active and responsive approach.
• Strong written and verbal communication skills in English.
• Strong analytical and troubleshooting skills.
• Good customer interaction skills.
• Experience in compilers or virtual machines is a plus.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).
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