The company specializes in distribution and value-added services relating to electronic components and computer products.
At *Arrow ECS* we are at the forefront of new internet security technology, providing businesses with technical expertise.
As a company we sell, install and maintain customer’s software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, network traffic load balancers to name a few.
Our customers can range from small businesses through to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is, fast, reliable, secure and most importantly working well for their needs.
The entire Support Team at Arrow ECS is around 30 engineers (including Field & Software support technicians based in the UK).
Their main goal is to provide technical support to our Global customers and partners. Our portfolio is varied and includes best of breed vendors such as *CheckPoint, NetApp, Symantec, Palo Alto, F5, Microsoft* and more so there is lots to learn! *What You Will Be Doing at Arrow?
You will *deliver our range of technical support services* and investigate any issues that arise.Where necessary you will need to *replicate customer configurations* as required to *troubleshoot complex errors*, in details : * Provide 2nd & 3rd line technical support via email / telephone / live-chat to our global customers, using initiative to help customers as much as possible.
A percentage of calls will be of a complex technical nature.* Resolve escalated support incidents from our customers and partners.
On that role you will have the opportunity to acquire lots of new skills, so it's important that *you are keen to learn and embrace new technologies *and commit to rapid skills development.
Therefore, what is essential for us :
Excellent communication and interpersonal skills, both telephone and written.* Excellent English language skills both written and verbal, *proficiency in French.
What is in it For You?* For over 15 years we have trained our engineering team to be able to cope with interesting, complex and diverse technical issues from small companies though to large enterprise corporations.
We believe in supporting new engineers in their* training with industry recognized qualifications*, as they prepare to work directly with our customers and develop their practical skills and experience in a range of technologies.
Engineers are developed in all aspects of the role from customer services skills and* specific vendor certifications.* We will tailor your development and we will ensure that we hone your technical, customer service and professional skills.
