Checkout & Easy Buying Leader
SYH Morocco
Tetouan, Morocco
il y a 2j

Job Description

A day in your life with us :

  • Contribute to the creation of the country business plan.
  • Support the development of a omnichannel checkout & easy buying experience to increase convenience and give customers help when and where they need it.
  • Align and optimise relevant working methods to secure the co-worker competence needed to complement the IKEA mechanical sales system.
  • Provide input to and implement the global solutions, services and tools that support self-service and self-choice during the complete buying experience.
  • Analyse customer-related key performance indicators and act with your business partners on the root causes of customer dissatisfaction.
  • Secure customer quality and cost-effective fulfilment of all the services offered.
  • Act as the business owner of applicable IT systems that support the checkout & easy buying experience.
  • Act as a strong partner in the procurement of services and tools by defining customer and business needs.
  • Share best practices and benchmark operational excellence to enhance the checkout & easy buying experience.
  • Achieve and follow up on all Customer Experience KPI’s.
  • Identify and act on potential improvements based on consumer research, customer insight, co-worker and service partner feedback and root cause analyses.
  • Qualifications

  • Sound understanding of business and a background gained from working in a customer-focused, fast-paced and omnichannel retail environment.
  • Experienced in creating and implementing mid-term plans and following up goals.
  • Proven customer-focused mindset.
  • Self-reliant and motivated with a proven ability to work as part of a team as well as independently.
  • Self-confident and assertive with the ability to influence through the use of customer insight.
  • Ability to set clear expectations and directions.
  • Proven record / experience of developing people and organisations.
  • Good analytical and numerical skills.
  • Ability to communicate confidently and clearly in the local language(s) and English.
  • IKEA store experience gained in a customer-facing role.
  • Experience of working in a customer service management role within retail business.
  • Quick learner who can adapt easily to changing demands.
  • Ability to understand the key principles of the shopping experience and customers’ expectations.
  • Interested in home furnishing.
  • Additional Information

    A few more details for you

    This position is full-time and is located in Tetouan, Morocco. Some travel may be required.

    Please send your CV in English and tell us why you would be a good fit for this role.

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