A day in your life with us :
Contribute to the creation of the country business plan.
Support the development of a omnichannel checkout & easy buying experience to increase convenience and give customers help when and where they need it.
Align and optimise relevant working methods to secure the co-worker competence needed to complement the IKEA mechanical sales system.
Provide input to and implement the global solutions, services and tools that support self-service and self-choice during the complete buying experience.
Analyse customer-related key performance indicators and act with your business partners on the root causes of customer dissatisfaction.
Secure customer quality and cost-effective fulfilment of all the services offered.
Act as the business owner of applicable IT systems that support the checkout & easy buying experience.
Act as a strong partner in the procurement of services and tools by defining customer and business needs.
Share best practices and benchmark operational excellence to enhance the checkout & easy buying experience.
Achieve and follow up on all Customer Experience KPI’s.
Identify and act on potential improvements based on consumer research, customer insight, co-worker and service partner feedback and root cause analyses.
Sound understanding of business and a background gained from working in a customer-focused, fast-paced and omnichannel retail environment.
Experienced in creating and implementing mid-term plans and following up goals.
Proven customer-focused mindset.
Self-reliant and motivated with a proven ability to work as part of a team as well as independently.
Self-confident and assertive with the ability to influence through the use of customer insight.
Ability to set clear expectations and directions.
Proven record / experience of developing people and organisations.
Good analytical and numerical skills.
Ability to communicate confidently and clearly in the local language(s) and English.
IKEA store experience gained in a customer-facing role.
Experience of working in a customer service management role within retail business.
Quick learner who can adapt easily to changing demands.
Ability to understand the key principles of the shopping experience and customers’ expectations.
Interested in home furnishing.
A few more details for you
This position is full-time and is located in Tetouan, Morocco. Some travel may be required.
Please send your CV in English and tell us why you would be a good fit for this role.