CUSTOMER RELATIONS SUPPORT NEERLANDOPHONE
Waggners Talent
Casablanca, Morocco
il y a 9h
source : Tanqeeb

Our client is an international company specialized in corporate real estate and mergers & acquisitions related to various sectors of activity.

The firm is also strongly involved in large projects around the world.

Our client is looking for customer relations support to assist their back-office team, a customer service oriented helpdesk specialist to provide support to clients in an efficient and accurate manner.

You will be considered as the firm’s front liner and you will provide the required documents, files, answers to specific questions and follow-up with emails and calls for all assigned areas.

The goal is to make sure that customer value is maintained to the standards set forth by the company.

Employee contract or Freelance professional, working remotely.

Responsibilities (Tasks) :

Providing the first-level contact and convey resolutions to customer issues

Properly escalate unresolved queries to the next level of support

Tracking, routing and redirecting questions to correct resources

Walk customers through the problem-solving process

Follow up with customers and provide feedback

Utilise excellent customer service skills and exceed customers’ expectations

Ensure proper recording, documentation and closure

Recommend procedure modifications or improvements

Preserve and grow your knowledge of helpdesk procedures, products and services

Requirements (Your Profile) :

Proven working experience in providing customers relations

Working knowledge of help desk

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Customer service orientation

BS degree or equivalent

Fluency in DUTCH, proficiency in FRENCH

Interested?

Kindly send your CV at Click to show email

Subject : Klantenrelaties SUPPORT NL

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