Technical Support Engineer - German Speaker Casablanca, Morocco At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products.
Our Technical Support team is there for them whenever they need help by phone or email, online and on social media. No matter how complex the challenge, we rise to it.
We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products.
For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us as a an Engineer on our Technical Support team in Casablanca to do the best work of your career and make a profound social impact.
Key Responsibilities : Our Technical Support team works with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
or equivalent experience Ability to work under pressure with calmness and composure Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures