Technical Support Engineer - German Speaker
Dell Technologies
Casablanca, Morocco
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Technical Support Engineer - German Speaker Casablanca, Morocco At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products.

Our Technical Support team is there for them whenever they need help by phone or email, online and on social media. No matter how complex the challenge, we rise to it.

We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products.

For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a an Engineer on our Technical Support team in Casablanca to do the best work of your career and make a profound social impact.

Key Responsibilities : Our Technical Support team works with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

  • You will : Resolve customer-reported issues while working closely with other cross functional teams Provide feedback to Engineering for improving the product quality and reliability Manage your own schedule of cases, which includes determining priority levels and sometimes negotiating and setting expectations with customers Document relevant information and ensure that the customer is communicated with in a timely manner regarding the overall progress of their issue and treated with the highest degree of respect Drive operational excellence through quality closures and proper escalation of issues Essential Requirements : First-rate customer focus, phone etiquette and work ethic Excellent communications skills in German Bachelor’s degree plus some relevant experience;
  • or equivalent experience Ability to work under pressure with calmness and composure Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

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