Helpdesk Senior Associate
NTT DATA Services
Casablanca, CAS, MA
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At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence.

By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

Role Overview

The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology.

Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution.

Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users

Role Responsibilities

  • Identify issues, investigate root causes and recommend solutions to reported problems
  • Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
  • Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance
  • May prepare help desk incident reports and assist in hardware and software evaluation
  • Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-
  • line system problems are resolved in an accurate and timely manner

    Key Skills

  • University education, preferably technical degree or Microsoft certifications;
  • Up to two years’ experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
  • Experience of providing remote IT support;
  • Excellent communication and customer service skills;
  • Fluency in French and English;
  • Flexibility to work shifts
  • Benefits

    Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package

    LI-EMEA

    This is a full-time salaried position with a group company within NTT DATA. Please note, 1099 or corp-2-corp contractors will NOT be considered.

    This position is only available to those interested in direct staff employment opportunities. We offer a full comprehensive benefits package that starts from your first day of employment.

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