Helpdesk Senior Associate
NTT DATA Services
Casablanca
il y a 1j

At NTTDATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence.

By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

Req ID : 38962

  • Provide first-level support
  • Use troubleshooting techniques and tools to identify technical defects / issues
  • Assign incidents in line with documented guidelines and procedures
  • Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
  • Clearly and concisely log and track details of solutions provided to resolve customer issue (logs all ACD calls, emails and call-
  • backs) maintaining and updating customer database

  • Consistently perform to set targets
  • Escalate problems in line with documented procedures, as appropriate
  • Maintain comprehensive knowledge of service offerings along with future industry products and technologies
  • Attend required technical training sessions and make effective use of assigned lab time
  • Comply with schedule adherence to ensure overall service level targets are achieved
  • Identify and provide input on unique or recurring customer problems
  • This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.

    Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

    About NTT DATA Services

    NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most.

    We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

    NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100.

    Visit nttdataservices.com to learn more.

    NTT DATA, Inc. (the Company ) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.

    The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.

    To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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