Description du poste
You will be responsible for using quantitative and qualitative data to identify opportunities to coach your people and celebrate their success.
As a single threaded leader for your people you will take care of all elements of your associates satisfaction and engagement at work, including communication and management of their scheduling, ownership of their payroll and taking action on issues arising in your team Gemba.
As a leader of customer facing associates, you will be expected to role model world class service by regularly handling customer contacts.
you will ensure your people understand the important role they play in living the Contact Tenets and how their role supports the Amazon flywheel.
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