What you will be doing :
To supervise the Laundry operations ensuring that the projects standards and procedures are fully known and followed.
To supervise outsourced laundry services, for quality and standard procedures.
Support the Executive Housekeeper in daily operations, and maintenance of the cleaning standards.
Conducts daily briefing to employees on room occupancy and special attention that may be needed.
To ensure that all attendants are wearing appropriate Personal Protective Equipment’s while at work as per SOPs and follow other grooming standard.
Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the events and the satisfaction of guests.
Reports to Laundry Attendants on major problems, discrepancies in count, defects or stains in Linen prior place into the Pantry.
Coordinate with logistics for soil / fresh linen according to rooms’ occupancy.
Ensures all linens are handled and distribute according to their priority.
To maintain the linen par stocks.
To ensure proper distribution of all articles and efficient handling of guests, managers and Heartists uniforms.
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
To conduct / attend a daily line up briefing with the Laundry team to recapitulate tasks and activity.
To assist in fulfilling administrative responsibilities and monitoring activities.
To ensure trainings and regular refresher courses are conducted and attended as scheduled
Your experience and skills include :
At least 2 years’ experience in the same role in Laundry department.
Highly responsible & reliable
A hands-on approach is essential
Ability to work well under pressure in a fast-paced environment
Luxury hotel experience is a plus
Ability to lead by example, believe in a strong team culture and set the scene for high performance
Our Commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS