Plant Customer Quality Engineer
Magneti Marelli S.p.A
TANGIER- TANGIER, MA
il y a 7j

CUSTOMER QUALITY ENGINEER

We are looking for a Customer Quality Engineer within Tangier Plant in Morocco. The candidate will be in charge of the following activities :

Support the activities of customer service by managing customer claims, analyzing the defective parts, defining root causes and assuring proper answers with corrective actions / improvement plans (ex.

  • 8D Reports and answers on Customer portals);
  • Providing follow-up to the responses to customer complaints (PPAS);
  • Follow customer systems in a daily basis to communicate quality issues to the organization and address containment actions and analysis;
  • Make internal escalation in case of need to solve customer's problems, to involve all plant functions to achieve solutions;
  • Prepare and manage improvement plans in case of deviations from targets or after customer audits;
  • Analyze potential risks at 0 Km and in the Field, and evaluate related potential costs in conjunction with Finance and BL Customer Quality;
  • Coordinate the APQP of new products by supporting the plant during the quotation process of new products, introduction of product modifications / process changes / new suppliers;
  • Follow customer assessments in the plant for product approval and release to production.

    Requirements :

    Bachelor’s degree or Master’s degree in Engineering

  • 5 years of experience in similar roles;
  • Ability to work under pressure;
  • Relationship skills;
  • Good analytical skills;
  • Languages : French and English knowledge.

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