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Mulesoft - Customer Success Group
As a MuleSoft Senior Technical Consultant, you will enable our customers to realise the full value of their integration landscape by connecting their applications, data and devices.
In this role you will work across our customers’ technical teams as their trusted advisor on the MuleSoft product stack, integration delivery and API Management.
To be successful in your role, we provide a structured onboarding period where you will benefit from a variety of learning experiences, including peer mentoring, certification and formal training.
To ensure your colleagues also benefit from what you add to our team, you will be recognised for contributing to the growth of others and for delivering our internal initiatives that are focussed on increasing the impact we have on our customers and the wider Salesforce community.
At Salesforce, the success of our customers is at the heart of everything we do. As a team, MuleSoft Professional Services is dedicated to drive this success and digital transformation for our customers across EMEA.
Our achievements are made possible by the diversity and growth mindset of the people in our team who strive to create the best experiences for their colleagues and our customers.
Your Impact within our Team :
Our success is measured by increasing the adoption of our platform within our customers and the value our services brings through enabling them to meet their business outcomes.
As a Senior Technical Consultant, you will play a critical role in achieving our goals by providing expert technical services to guide and enable our customers to establish and operate their MuleSoft Platform and to successfully realise, manage and optimise their APIs and integration ecosystem.
Your thought leadership and mentoring will be key for the professional growth of your colleagues and for the continuing evolution of our Practice’s capabilities.
What you will achieve in your first 3 months :
Deep dive into the MuleSoft Anypoint Platform and ramp on our Professional Services’ approach and methods through formal training, self-paced learning, mentoring and coaching and support from your new team
Establish your network across the Professional Services organisation and the wider MuleSoft and Salesforce ecosystem
Gain a practical understanding of the roles and responsibilities of a MuleSoft Senior Technical Consultant through shadowing colleagues on customer engagements.
Contribute to the outcomes by having the opportunity to apply the knowledge and skills developed during your ramp period
Achieve your MuleSoft technical certifications and feel fully ramped on our technology and implementation methodologies & best practices
Begin mentorship and guidance of other Services team members and help to build out our team knowledge and capabilities
What you will achieve in your first 12 months :
Take ownership of increasingly significant customer focussed activities where you will provide customer and partner teams with hands-on technical leadership throughout the development, governance, and operational processes of their API lifecycle
Drive increased adoption of the MuleSoft Platform across the customers organisation by enabling their Technical Architecture, Design & Development, QA, Infrastructure and Operational functions in MuleSoft best practices
Become increasingly recognised as a thought leader by contributing to our knowledge base, supporting the technical and consulting growth of your colleagues through mentoring and coaching
Establish yourself as a MuleSoft expert whilst continuing to deepen and broaden your knowledge of our evolving products and the wider scope of technologies and approaches required for the diverse demands of your role
Innovate with teams across the wider MuleSoft & Salesforce organisation to enhance our Product and the Services we provide
Proven experience leading the implementation of enterprise-scale integration solutions across the Software Delivery Lifecycle.
These solutions are ideally composed from a range of technologies, patterns & architectures such as :
MuleSoft or similar (e.g. Tibco, Dell Boomi, WSO2)
Microservices, REST, NoSQL
One or more industry prevalent programming languages (Java or equivalent)
Traditional, containerised or cloud based infrastructure
Hands-on experience of implementing DevOps principles and Software Engineering best practices, such as CI / CD, Test Driven Development and automation
Success in mentoring / coaching technical teams to design, deliver & assure high quality software when faced with challenging requirements and a complex technology landscape
Willingness to travel regularly to meet customer needs as required
Experience in API life-cycle management, from API design and development through to deployment with an awareness operations and governance
Adding to your team through mentoring colleagues and contributing to internal initiatives to enhance and evolve the team’s technical capabilities
Hands on experience in building and maintaining highly available systems on Kubernetes
A track record of experimenting with new technologies and / or contributing to the open source community
Experience of learning and applying a variety of full-stack technologies outside of the integration domain (e.g. for App or Web Dev) and of carrying roles across the wider SDLC (e.
g. QA, Operations, SysAdmin)
A passion for continuous improvement where innovation & automation has introduced measurable change
Holding external / third party qualifications and certifications relevant to this role (e.g. Salesforce, AWS, Azure, GCP)
Strong capabilities (written & spoken) in additional languages prevalent across the EU
Benefits and perks :
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