Technical Support Engineer
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help by phone or email, online and on social media.
No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products.
For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us as a an Engineer on our Technical Support team in Casablanca to do the best work of your career and make a profound social impact.
Key Responsibilities : As a Technical Support Engineer, you possess a proven aptitude for learning new technologies and constantly progressing your expertise, in a proactive, self-driven manner.
You are highly analytical and methodical while working to solve product and network problems of medium to high complexity.
As part of this customer-facing role, you will work closely with our Engineering team and impact product development.
You will :
Essential Requirements :
Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play providing customers with the industry’s broadest and most innovative technology and services portfolio.
We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities all at a company that is proud to be diverse and inclusive.
Learn more on how we are closing the diversity gap here.