Customer Success Analyst Internship
WaystoCap
Casablanca, MA
il y a 3j

About WaystoCap :

We're WaystoCap an Y Combinator startup backed by many top tier VCs, and we are building the future trading platform of B2B in Africa.

Our mission is to help businesses in Africa work with trusted partners globally and grow their company. We are building a trust platform, as its the missing component in any trade! We do more than just a listing or marketplace site, and help our buyers and sellers go through the entire trade process more easily, efficiently, and improved using technology.

Here is a short video about us : The African Opportunity

We want every African business to be able to trade internationally, just like any company and take advantage of cutting edge tech to solve payments, logistics, and most importantly trust issues.

About the role

As a customer success analyst, you will

  • Manage Inbound and outbound flow
  • Daily management of users’ needs.
  • Manage multiple channels : Phone, mailing, chat.
  • Help promote our customers experience.
  • Being focused on customer satisfaction.
  • Requirements for participation :

  • Professional level French and English.
  • Comfortable with CRM tools
  • Good timekeeping.
  • Being able to work in a team.
  • A desire to learn and a willingness to work to acquire useful skills.
  • What we offer :

  • Work with a talented team and learn from international advisors and investors
  • Have the opportunity to become a full-time employee of WaystoCap
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