With 10 years of experience in the field of call centers, offshoring and customer relationship management.
Marketing Call Center is a service company with more than 200 experienced employees who daily manage complex services with high added value for Moroccan, French and European clients.
Every day, we provide our prestigious clients with quality service that meets all of their expectations, while providing the best working environment for our agents.
Facilitate and deploy continuous training.
Establish integration follow-up and send training every day.
Have participants sign attendance sheets and evaluation sheets for each facilitated training session
Appropriate the training module (product).
Prepare for training by ensuring that training tools are available (modules, logistics, document to be given to participants, etc.).
Make sure the participants understand.
Maintain product knowledge and mastery of the trade by developing coaching and dual listening in the field.
The main Requirements must be a confident speaker, Inspiring and uniting candidates regularly : Training and enhancing agent’s performance, listening, and correcting calls.
Must Maintain product knowledge and mastery of the trade by developing coaching and listening skills, Ease of expression, and communication skills.
Social and other benefits :
Fixed salary + bonus,
Climate and stability,
Social benefits :
CNSS + SAHAM supplementary health insurance). Working Hours are from 9 : 00 am to 7 : 00 pm + Two Days off + Bonus + Net Salary.