Call center
Marketing Call Center
Rabat
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source : Emplois.co

Entreprise

With 10 years of experience in the field of call centers, offshoring and customer relationship management.

Marketing Call Center is a service company with more than 200 experienced employees who daily manage complex services with high added value for Moroccan, French and European clients.

Every day, we provide our prestigious clients with quality service that meets all of their expectations, while providing the best working environment for our agents.

Poste

  • As a part of the development of our activities, We are recruiting A Trainer, That can speak, read and write perfectly, taking Inbound calls and outbound calls, and must have great computer skills Mastery of office tools (Word, Excel, and PowerPoint).
  • Facilitate and deploy continuous training.

    Establish integration follow-up and send training every day.

    Have participants sign attendance sheets and evaluation sheets for each facilitated training session

    Appropriate the training module (product).

    Prepare for training by ensuring that training tools are available (modules, logistics, document to be given to participants, etc.).

    Make sure the participants understand.

    Maintain product knowledge and mastery of the trade by developing coaching and dual listening in the field.

    Profil

  • We are hiring a Trainer that speaks fluently 100%( Khaleegy or Shami and English), Two languages at least, and Must have previous experience in a call center as a Trainer not less than a year.
  • The main Requirements must be a confident speaker, Inspiring and uniting candidates regularly : Training and enhancing agent’s performance, listening, and correcting calls.

  • Ensure the transfer of key knowledge necessary for the project and support the skills development of employees.
  • Must Maintain product knowledge and mastery of the trade by developing coaching and listening skills, Ease of expression, and communication skills.

    Social and other benefits :

    Full-time contract,

    Fixed salary + bonus,

    High-quality training

    Climate and stability,

    Social benefits :

    CNSS + SAHAM supplementary health insurance). Working Hours are from 9 : 00 am to 7 : 00 pm + Two Days off + Bonus + Net Salary.

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