Cluster GM Mercure Nador & Mercure Hoceima
Nador, Oriental, Morocco
il y a 3j


The Cluster General Manager is responsible for directing and evaluating the day-to-day operational activities of hotels under the Cluster umbrella, to achieve the highest standards in accordance with the Hotels operational goals and profitability objectives which includes guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to the hotel.


  • Responsible for the overall management and performance of the hotel.
  • Responsible for the preparation and approval of budgets, strategies, plans and setting targets for the hotel and the successful delivery according to the business plan.
  • Establish expected standards for all aspects of the hotel including but not limited to :
  • Staff planning and hiring procedures in accordance to the internally released manning guides and salary scales.
  • Training programmes within and outside the operation for the benefit of improved performance.
  • Security with emphasis on security to life and property, loss and damage.
  • Fire safety through a proper in-house firefighting team and proper evacuation plans.
  • Customer services are effectively and efficiently delivered, quality standards are recognized and service distinctiveness is promoted.
  • Cleanliness and maintenance of the asset.
  • Electronic data security to avoid leakage of confidential information to unauthorized individuals or groups.
  • Review and analyze expenditure, financial and operation reports, to identify and determine areas to improve profitability, productivity and / or guest satisfaction.
  • Meet regularly with department heads to keep informed, offer direction, plan and coordinate.
  • Develop, communicate and enforce work priorities, procedures and administrative standards.
  • Provide leadership to the senior management and team in carrying out job responsibilities and meeting performance goals.
  • Manage the performance of the senior management and hotel’s staff through effective key performance indicators, targets, and goal settings as appropriate.
  • Provide a proactive role in meeting and maintaining guest relations.
  • Direct investigations into causes of customer complaints and corrective action to prevent recurrence.
  • Be responsible for evacuation (in cases of emergency) or incidences, acting as first point of contact for the team, guests and the emergency services.
  • Allocate funds to departments and approve expenditures based on budgetary guidelines.
  • Recommend capital expenditures for acquisition of new equipment to increase efficiency and services.
  • Approve requisitions for equipment, materials, and supplies within limits of the budget.
  • Chair the weekly management team meeting and other meetings as agreed.
  • Act as representative before government commissions or regulatory bodies during the review of policies or procedures.
  • Keeps higher level authority apprised of progress toward accomplishment of budgeted objectives
  • Prepare and submit reports to the Corporate Office
  • Any other tasks as required

  • Assist in the screening, interviewing (where applicable) to select potential staff for the department.
  • Develop and recommend appropriate training needs to the Human Resources Department.
  • Work with the Director of Human Resources in terms of :
  • Performance Appraisals
  • Counselling
  • Discipline and Grievance
  • Employee Relations

  • Establish and maintain effective internal communications to ensure optimum teamwork and productivity.
  • Seek ways to motivate and challenge employees

  • Ensure all potential and actual hazards are minimized.
  • Fully understands the hotel's fire, emergency and security procedures.
  • Ensure that the hotel’s health and safety policies, relevant laws and regulations are practiced and enforced, whilst updating and communication changes where necessary.
  • Stimulate and encourages a general awareness of health and safety in tasks and activities.
  • Anticipates possible and probable hazards and conditions, corrects them or enforces action to prevent them from happening.
  • Ensures that high standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees are maintained by self and own employees

  • Attends meetings and trainings when required.
  • Contributes to guest / client satisfaction by attending requests and enquiries courteously and efficiently.
  • Accepts flexible work schedules when necessary to provide uninterrupted service to hotel guests and stakeholders.
  • Maintains working environment, materials and company property in an organized, clean and orderly manner.
  • Continuously seeks to improve efficient operations and knowledge.
  • Assist with the training and development of Saudi Nationals.
  • Is well updated, and possesses solid knowledge on all relevant policies and procedures related to the hotel operation.
  • The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.
  • Ability to be involved in the local community and build strong relationships with local officials, businesses, and customers

  • Reports any equipment failures or problems to the Engineering department.
  • Reports suspicious activities, persons or objects to the Security and Safety department.
  • Participates in Trainings and other development activities as scheduled by the company.
  • Participates in Corporate Social Responsibility programs organized by the company.
  • To perform and comply with any reasonable request made by Management to the best of your ability.
  • Our commitment to Diversity & Inclusion :

    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

    Why work for Accor?

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    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

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