System Process Specialist
CEVA Logistics
Casablanca MAR, Morocco
il y a 4j


You will Support compliance to usage of Operational systems and respective enhancements. Station Process (including inherent policies and procedures) compliance and improvements.

Be the direct link between the BL and end users. Be the mentor of local users.


Standardization of Operational Processes :

  • Existing country : Ensure that all SOP link to cargo wise job creation / profit sharing / communication with the network are correctly applied.
  • Maintain continuous training and refresh training on SOP. Ensure that all generic document and SharePoint are up to date (Station profile, worldwide directory, ONE ID ...)

  • New Country : Assist on all strategical meeting to ensure good understanding of all stakeholder regarding CEVA Standards.
  • Perform functional gap analysis to ensure compliance with Ceva standards. Purpose any change if needed to comply with Ceva Standards.

  • Work closely with IT and local key user and manager to gather all needed information. Test the CW environment and highlight any potential issue vs local processes.
  • Create Change request if needed.

    Process and operational Excellence :

  • Create and maintain the Segregation Of Duties (role of each user).
  • Ensure that needed access in the different system has been granted and maintain it. Assist super user and manager in understandings of Ceva standards in term of KPI, Data Quality, Compliance check and other local requirement.
  • Create and / or adapt any specific SOP link to local businesses / constraints.
  • Alert GHO and regional head of any potential weakness both in term of processes and human resources
  • Coach and Mentor Users :

  • Provide clarification to end users in regards to Station Process and Operational Systems, answering specific queries, sharing good practices and communicating changes and new developments.
  • Provide specific training, based on the end users need (based on global training modules).
  • Continuous Improvement :

  • Identify improvement opportunities in the operational systems, assess changes proposed by the end users and create (or review) change request.
  • Submit and discuss CR with the BL at Regional and Global level (and eventually with IT).
  • Follow-up respective implementation.
  • Support to operational systems enhancement :

  • Create CRs for local needed functionalities, do training to support an efficient implementation and follow-up to ensure an effective deployment.
  • Perform UAT for systems’ new functionalities and enhancements.
  • Provide feedback per GHO BPE and IT teams requests.
  • Escalate local issues not being resolved

    Education and Experience :

  • High School Diploma
  • BA / BS Supply Chain, Engineering, Management or Administration
  • Minimum five years’ experience in Operations (end user Air or ocean or both minimum two years with CEVA / two years of OFS experience
  • Certified Specialist in Cargo wise
  • Skills :

  • Very good knowledge of Air, Ocean and / or ground operations
  • Excellent knowledge of specific Air or Ocean processes and related tools (INTTRA / DESCARTES / RATE MANAGEMENT SYSTEM)
  • Full understanding of CW1 functionalities on all modules
  • Characteristics :

  • Profound ability to interpret and analyze documents and procedures
  • Knowledge and experience with process engineering and improvement methodologies
  • Good communication skills in English
  • Initiative taker
  • Training / Pedagogical skills.
  • Team spirit

    With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a competitive benefits package.

    It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

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