Business Operations Manager f/m – Intelligent Process Automation and SAP SD
Casablanca, ma
il y a 1j

Job Description

The newly established and growing Power Tools Business Operations Africa department is looking for a resilient, experienced, and adaptable manager to improve intelligent process automation, conduct business process mining and improve the regional SAP SD backbone serving to execute the regional sales strategy and new business models.

Key Responsibilities :

  • Improve existing and introduce new SAP SD processes in collaboration with central departments for the process areas of lead-to-order, order-to-cash and claims-to-resolution
  • Drives identification, evaluation and execution of automation potential and process deviations for business processes using the tools : Automation Anywhere and Celonis
  • Steer, guide, and audit as Super Key User the African Key User community with regards to process improvement, execution, and controls for daily operations as well as technical upgrades
  • Harmonize, standardize, trigger customization of SAP SD control parameters, technical SAP roles, steering tables impacting lead-to-order, order-to-cash, claims-to-resolution processes and approval workflows
  • Ensure regional applicability of central processes (sales governance controls, directives, regulations, best practices) in Commercial IT business process landscape
  • Ensure business benefits and change management for new ERP processes
  • Execute, coordinate and audit the implementation / monitoring of detective controls for ERP systems
  • Support on behalf of the region the global S4 / HANA requirements engineering and structure modelling validation in RB and PT pre-studies and pilot projects
  • Act as single point of contact to central auditing and internal controls departments for audit and compliance topics in ERP systems
  • Act as single point of contact to central ERP development team for regional requirements engineering and prioritization, business requests and regression testing for ERP improvements
  • Act as single point of contact to regional digital business unit department for ERP interface templates of digital / business applications (e.g. B2B Portal)
  • Coordinates with B2B Portal Managers operational / improvement topics related to ERP backend interface template
  • Supports rollouts, technical upgrades and business change requests together with the Key User Community and the central PT digital / IT department
  • Acts as consultant for evaluating business cases to introduce new sales concepts and business models
  • Develop and consolidate Intelligent Automation, Process Mining and SAP SD training material (videos) for departmental on-boarding and academy
  • Qualifications

  • Bachelor or Master Degree in areas of Business Administration or Engineering / Computer Science with Business Administration
  • Fluent in English, French and Arabic helpful
  • Target oriented and pragmatic, with get-it-done attitude
  • Structured working style
  • Good communication skills
  • T-affine, skilled in analytics and generating insights and process improvements from data
  • Proactive, self-directed, self-motivated with the ability to work independently and within a team
  • Ability to work in a fast pace environment and to handle multiple topics simultaneously
  • Persistent and able to work-around obstacles
  • International background with accumulated intercultural competence
  • Strong willingness to learn and expand areas of expertise, especially in commercial processes as well as other related digital and IT areas
  • Minimum 3 years work experience, preferably in sales customer services / sales / sales operations with IT affinity
  • Experience in working in large corporation with extensive SAP system and business process landscapes
  • Any experience in automation and process mining tools is a plus, e.g. Automation Anywhere and Celonis
  • Demonstrated project management experience, preferably in agile project management context
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