Purpose of the position
Kalmar is looking for Service Operations Coordinator for maintaining efficient and compliant service contracts and on-call services coordination.
You will be in charge of costs and revenue optimization for contracts and on-call service and driving service excellence, assist the Regional Service Operations Manager in day-to-day service operations and provide regular dashboards and reports for better decision making.
This position is based in Casablanca s office in Morocco. The role is reporting to Regional Service Operations Manager.
Main tasks and responsibilities :
Actively participate in the local purchases, preparation and coordination of service contracts, tenders and on call service from creation until completion
Estimate the cost, time, and resources required for installations, upgrades, and other technical services, prepare work orders and monitor the progress of work against estimates
Research, evaluate, and recommend new equipment and tools to enhance the capabilities of the technical service team
Ensure contract's costs are well reported, under control and well followed up
Time sheets booking accuracy (weekly), overtime reporting, control and analysis (monthly)
Material requirement planning, request for quotation, follow up and optimization
Issue the monthly service orders and service offers as well as related costs and revenue processing
Ensure regular invoicing of service contracts’ and on-call and provide monthly dashboard for better decision making
Process On-call services and ensure all required documents are along service execution (purchase order or work order, provide delivery note, etc)
Check, update and minimize billing due list
Ensure invoices are distributed and received at customers’ end
Support contracts’ coordinators and head shifts with sites
Request for port access for technicians, visitors and company assets
Process with customs clearance of parts and consumables required for contracts
Develop HSEQ (Health, Safety Environment & Quality) policies and procedures and ensure those are maintained, ensuring safe systems of work are in place and followed.
What you’ll need to succeed :
We are looking for a communicative, responsible and motivated person.
Ideally you have :
Typically university level (Engineer degree or equivalent, General Engineering) or strong work experience in similar jobs
Minimum of 1-2 years experience preferably in heavy cargo lifting businesses
Business Impact and decision making
Works independently to complete given tasks and activities and work is mainly performed according to defined process or work methods
Full Command of French and English is a must
Capacity and ability to adapt to the changes, priorities and tight schedules.
You will be part of :
We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge.
We succeed because we do it together.
With us, you will have the opportunity to realise your potential and become an important member of our global team.