Customer Care Manager- Spanish Speaker
Dell
Casablanca, Morocco
il y a 1j
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Responsibilities

  • Responsible for attracting, hiring and retain talent within the team.
  • Achieve short and long-range business objectives
  • Responsible for driving and delivering key performance indicators
  • Manages customer Care metrics & Score Card
  • Responsible for career development / planning, performance management and coaching of team members
  • Essential Requirements

  • 5+ years of relevant experience or equivalent combination of education and work expérience
  • 2-3 years managerial / leadership or support function proven experience
  • Advanced Spanish and English or French written and verbal skills,
  • Strong customer service skills
  • Ability to lead, motivate and direct a workgroup
  • Benefits

    We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

    If you’re keen to provide the world-class customer service that underpins world-class products, this is your opportunity to develop with Dell.

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