Responsible for attracting, hiring and retain talent within the team.
Achieve short and long-range business objectives
Responsible for driving and delivering key performance indicators
Manages customer Care metrics & Score Card
Responsible for career development / planning, performance management and coaching of team members
5+ years of relevant experience or equivalent combination of education and work expérience
2-3 years managerial / leadership or support function proven experience
Advanced Spanish and English or French written and verbal skills,
Strong customer service skills
Ability to lead, motivate and direct a workgroup
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.
If you’re keen to provide the world-class customer service that underpins world-class products, this is your opportunity to develop with Dell.