Senior HR Business Partner
Rabat, Morocco
il y a 6j
source : Tanqeeb


At Amazon we're working to be the most customer-centric company. To get there, we need exceptionally talented, bright, and driven people.

If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

We are looking for a Senior Human Resources Business Partner (m / f) to join our HR team in the Rabat Customer Service location.

The Senior HR Business Partner is a full-time role primarily responsible and accountable for providing an operational, value-add and best in class HR service to the Virtual and Rabat based Customer Service teams as well as driving and implementing strategic HR programs and initiatives.

The Senior HR Business Partner reports into the HR Manager of the site.

Job Responsibilities

  • Act as a consultant to the Amazon Management Team and provide input on the HR implications of business decisions and plans
  • Coach and mentor leaders within the Customer Service organization
  • Implement initiatives to drive and maintain a culture of excellent employee relations and communications to build up a Great Place to work
  • Develop new innovative shift models and create flexible working time models
  • Develop and implement HR processes and structures
  • Focus on continuous improvement and share best practice with other Customer Support HR organizations as appropriate and co-ordination with e.g. Finance and Payroll
  • Collaborate with HR Partners from HR Services, Stock and Compensation & Benefit teams
  • Drive key HR projects in people development, performance, employee engagement, recruiting & staffing, at local or international level
  • Liaise with other business departments
  • Basic Qualifications

  • Bachelors’ degree in business, HR, or related field is required
  • 6+ years HR experience in Human Resources within an international fasted paced customer driven environment preferably working with client groups in an operations setting.
  • Fluent in English
  • Solid knowledge of HR processes
  • Very good expertise in Moroccan labor law - Experience in applying labor legislation
  • Demonstrate ability to motivate others and influence work behaviors
  • Proven ability to prioritize, meet deadlines, make best use of limited resources
  • Decision Making / Complex Problem Solving- proactively gathers the right data from appropriate sources; conducts root cause analysis;
  • refers to long term plans and goals; acts decisively, promptly and confidently; complex analysis

  • High dependability be there to support the business
  • Possesses intellectual curiosity; brings insight into the team / business, especially in a multicultural and multi-location environment
  • Negotiation and influencing skills; able to listen to and persuade others based on sound logic
  • Proven presentation and communication skills
  • Possesses experience with large scale workforce management and able to give educated counseling to CS managers on workforce planning
  • Strong experience in setting up variable pay models
  • Preferred Qualifications

  • Fluency in Arabic and French is a strong asset
  • Experience in an international environment
  • Project management experience with remote stakeholders
  • Company - Support Srvc Amz S.A.R.L.A.U.

    Job ID : A1228250

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