At Amazon we're working to be the most customer-centric company. To get there, we need exceptionally talented, bright, and driven people.
If you'd like to help us build the place to find and buy anything online, this is your chance to make history.
We are looking for a Senior Human Resources Business Partner (m / f) to join our HR team in the Rabat Customer Service location.
The Senior HR Business Partner is a full-time role primarily responsible and accountable for providing an operational, value-add and best in class HR service to the Virtual and Rabat based Customer Service teams as well as driving and implementing strategic HR programs and initiatives.
The Senior HR Business Partner reports into the HR Manager of the site.
Act as a consultant to the Amazon Management Team and provide input on the HR implications of business decisions and plans
Coach and mentor leaders within the Customer Service organization
Implement initiatives to drive and maintain a culture of excellent employee relations and communications to build up a Great Place to work
Develop new innovative shift models and create flexible working time models
Develop and implement HR processes and structures
Focus on continuous improvement and share best practice with other Customer Support HR organizations as appropriate and co-ordination with e.g. Finance and Payroll
Collaborate with HR Partners from HR Services, Stock and Compensation & Benefit teams
Drive key HR projects in people development, performance, employee engagement, recruiting & staffing, at local or international level
Liaise with other business departments
Bachelors’ degree in business, HR, or related field is required
6+ years HR experience in Human Resources within an international fasted paced customer driven environment preferably working with client groups in an operations setting.
Fluent in English
Solid knowledge of HR processes
Very good expertise in Moroccan labor law - Experience in applying labor legislation
Demonstrate ability to motivate others and influence work behaviors
Proven ability to prioritize, meet deadlines, make best use of limited resources
Decision Making / Complex Problem Solving- proactively gathers the right data from appropriate sources; conducts root cause analysis;
refers to long term plans and goals; acts decisively, promptly and confidently; complex analysis
High dependability be there to support the business
Possesses intellectual curiosity; brings insight into the team / business, especially in a multicultural and multi-location environment
Negotiation and influencing skills; able to listen to and persuade others based on sound logic
Proven presentation and communication skills
Possesses experience with large scale workforce management and able to give educated counseling to CS managers on workforce planning
Strong experience in setting up variable pay models
Fluency in Arabic and French is a strong asset
Experience in an international environment
Project management experience with remote stakeholders
Company - Support Srvc Amz S.A.R.L.A.U.
Job ID : A1228250