IT partner
Schneider Electric
Le Siege, Morocco
il y a 2j

Job Title On-Site Tech Partner Primary Location Department Schneider Digital (SD) Reports To Cluster IT Manager Position Summary The On-Site Support Engineer is responsible to support Schneider Electric Workplace and infrastructure Equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to : Workplace Equipment on site services - Desk-side support, - Hardware break and fix - Warranty Management (vendor and third-party contract management) - IMACD - Asset tracking - VIP Support - Stock level Management - Non Catalogued Onsite Services (Non Standard Service Requests) Infrastructure Equipment on site services - Eyes and Hand Support - Escort Services - Non Catalogued Onsite Services (Non Standard Service Requests) Responsibilities · Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.

  • Provides HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one.
  • Provides Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.
  • Provides Eyes & Hand support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team.
  • Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals. · Provide physical on-site and / or remote support services for end users in remote locations.
  • Provide on-site support for any activities for server maintenance upgrade Provide L1 support for audio / visual equipment.
  • Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal / external end users.
  • Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, SmartPhones / Tablets and other mutually agreed and defined devices.
  • Coordinate with external vendors for service to location infrastructure components. · Provide installation / relocation / disposal of network printers.
  • Provide secure location for storage of on-site tapes. Scope Country Qualifications Skills Required · Microsoft certified professional · Governance and management of vendors.
  • SCCM, AD, McAfee, MS Outlook, Office 365. · Needs to be continually learning the latest platforms and technology tools.
  • Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.
  • Excellent verbal and written communications skills. · Excellent research, analytical, and problem-solving skills. · Innovative and creative.

    Schedule : Full-time Req : 007NT7

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