Hotel Overview :
The hotel features opulent guest rooms and suites overlooking our 18-hole GolfCourse and the Altlas Mountains. Indulge in one of our six eclectic restaurantsand bars offering local and international cuisine, a 2,000 sqm swimming pool, a3,500 sqm Spa in collaboration with Clarins which offers the ultimate escapeand relaxation.
The Kids Club promises our little ones a world of discoveries,and a Sports Centre to ensure you remain fit while on the road.
Summer of responsabilities :
Reporting to the Front Office Manager, responsibilities and essential jobfunctions include but are not limited to thefollowing :
Constantlyoffer a professional, friendly and pleasant service;
Givecourteous, prompt and empathic service to all guests;
Processall calls, external and internal, by redirecting them or helping guests;
Responsiblefor customer requests and follow-up in accordance with hotel and servicestandards;
Communicateany relevant issues to the department head;
Havesufficient practical knowledge of all departments, including housekeeping,reception and technical services;
Updatethe software system;
Takeorders for room service and forward them to the room without delay;
Eliminatenon-essential middlemen for any guest requests;
Followup, within the prescribed time, for any delivery made to the rooms and for anyproblem emitted by a guest;
Knowperfectly all the emergency procedures of the hotel;
Complywith the department's policies, procedures and service standards;
All other tasks asassigned.
Previous operatorexperience, hospitality or hospitality an asset;
Excellent knowledgeof English, French and Arabic are mandatory;
Excellent customerservice skills and oral communication skills required;
Ability to useMicrosoft Windows (Outlook) and PMS applications;
Interpersonalskills and problem solving.
Ability to workeffectively under pressure in a fast paced environment;
Organization, teamspirit, initiative, resourcefulness, flexibility and empathy;
Ability to focus oncustomer needs, staying calm and courteous at all times;
Have a highavailability to work day, evening, night and weekend;
Have a warm voiceon the phone;
Any other relatedqualifications.