Head of Service Delivery Multi Key Account
Ericsson
Rabat, North-West, Morocco
il y a 4j

Our Exciting Opportunity

This role will be accountable for managing complex and / or large programs, leading its program teams and interfacing with key customer contacts from its early pre-sales to delivery conclusion phases manly in telecom area.

You will

  • Develop and execute on delivery strategy / processes from pre-sales to realization.
  • Drive planning, forecasting, dimensioning and optimization of delivery based on business needs for programs.
  • Responsible for the delivery of services (scope, cost, quality, time and customer happiness) within Consulting & System Integration from sales to delivery phase.
  • Leading project and program activities in the analysis, planning, establishment (execution), realization (execution), handover (execution) and conclusion phases.

  • Assist and provide ICT SME knowledge for engagement and sales teams with regards to delivery methodology, cost, scope, and risks of ITC activities and proper alignment of customer requirements.
  • Manage and retain highly motivate people in diverse teams and geography, and matrix capacity including definition of teams, interviewing and selecting process.
  • Evaluate and manage third party relationships to ensure that margin levels are met and that the business case is being realized
  • Responsibility to capture add-on sales into client environments and develop and maintain strong and positive customer relationships
  • Identify and address the end to end implications of changes either in IT, network, operations, services or business models and creative corrective actions to preserve or improve program goals.
  • Ability to analyze Digital Services programs Real time.
  • Effectively build and manage key internal and external stakeholders including the customer C-Level articulates themselves well and able to have compelling arguments with the customer.
  • Identifying add on sales / opportunities and supports the account manager from a solution and delivery perspective.
  • In addition to this, the Head of Digital Services provides support and shares their expertise during customer engagement activities and supports during the RFP process and responsible for

  • The overall solution!
  • The overall cost estimation!
  • The delivery model (mix of on-shore, near-shore and off-shore resources)
  • To be successful in the role you must have

  • 10 + years of experience, from within the Telco / Systems Integration Industry (consulting or Systems Integration) on driving IT SI transformation programs or projects of high complexity
  • Must have proven track record in leading IT / Telco type of Integration Engagements, at least 5 years of experience leading complex SI-Projects / Programs;
  • Well proven ability to transform customer requirements and expectations at a high level into a solution that Ericsson can realize as a customer engagement.
  • Ability to lead / turn around large complex programs from a solution and delivery perspective while maintaining a strong business acumen.
  • Ability to manage a team of project managers, solution architects, integration engineers who can be in virtual / remote locations depending on the defined delivery model.
  • This is key to maintain a highly motivated team

  • Highly developed working knowledge of business process, including tender and sales
  • Excellent Consulting skills with a proven track record as a customer focused Senior Consultant.
  • In depth knowledge of the telecom industry, including a thorough understanding of economic / commercial / political issues affecting the industry.
  • Excellent Leadership abilities proven through line manager or other comparable positions.
  • Proven track record to drive team engagements in a tough and time sensitive environment.
  • Results oriented. Able to work independently and take a logical and orderly approach to analyzing problems, organizing work and planning actions.
  • Strong ability to interact at the senior level; must have superior presentation skills to influence others and meet deadlines while building strong relationships both internally and externally.
  • Driving up-sales opportunities
  • Coaching the team, to interact with them and to support them in their professional growth, and to identify and recognize talents.
  • Supporting asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology
  • Educational Requirement :

  • Bachelor’s degree, preferably in a science, business or telecommunications
  • PMP Certification and MBA is preferred
  • Good Knowledge on eTOM frame work and ITIL
  • Focus areas of domain expertise :

  • Core and BSS / OSS / Cloud.
  • Leading large-scale project / program, transformation program management
  • Pre-sales Experience
  • In addition, below skills are required :

  • Leadership skills
  • Customer Management
  • Resource Management
  • Excellent communication and Consulting skill
  • Good experience in Managing internal and external stakeholder
  • Good experience in follow up and supervise project / program financial status
  • What s in it for you?

    Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds you will be redefining it.

  • You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want;
  • with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.

    You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority.

    Welcome to an inclusive, global company where your opportunity to make an impact is endless.

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