Description - Externe
Movenpick Hotel Mansour Eddahbi - Palais des congrès - Marrakech
Is currently looking for his Gouvernante Générale.
The recruit will be in charge of :
Planning & Organizing :
In alliance with the Finance Department, implement and manage the system of procurement and purchasing for the Housekeeping department in line with the hotels policies and procedures, including ensuring practices of advising Finance of accruals are followed and ensure the same is coordinated and followed amongst the Housekeeping team.
Implement, manage and drive the systems and schedules for cleaning and maintaining all the front and back of house areas throughout the property, including processes to monitor and measure the effectiveness of the same, as well as quality control / assurance measures and scheduled deep cleaning programs.
In alliance with the Finance Department write the department’s annual operating budget and monthly forecasts and monitor and manage the departmental operating expenses in line with the same, including adjusting the operating processes of the department to remain aligned with the hotels business requirements and objectives.
Implement, drive and constantly review the departments work schedules to ensure the monthly budgets and forecast are met by way of productivity measures, including ensuring moving around time’ (MAT) is factored into productivity calculations.
Implement manage and drive systems and processes to ensure longevity and control inventories of all departmental operating equipment, including linen, guest rooms supplies, cleaning chemicals etc.
as well as ensuring par stock levels are maintained in line with budgets / forecast and business requirements without compromising on quality.
To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate staff training activities.
Lead department’s daily briefings and monthly employee meetings ensuring all employees are familiar with the correct and updated information relating to all department and hotel related activities in order to carry out their duties effectively.
Ensure guests are communicated with and assisted in an efficient, warm, and professional manner by all team members and implement and manage a process to measure the same.
Ensure a consistently high standard of grooming is followed and by you and your team in line with the hotels grooming and presentation guidelines.
Actively review guest and employee comments and feedback, communicate this with the team members and implement procedures to enhance guest / employee satisfaction.
Have full knowledge of all products and services provided by the property and in the local area.
Actively participate in guest and employee events as and when requested.
Ensure daily shift handovers are conducted in a professional and constructive manner.
Review daily reports to ensure system is being maintained as per company policies and procedures.
Inspect all Front and Back of House areas on a daily basis to ensure cleanliness and presentation standards are maintained.
Manage and coordinate deep cleaning and special task schedules, ensuring the product are maintained as per standards.
Work closely with the Finance department to produce monthly financial reports timely & accurately.
Review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve owner / guest satisfaction levels as well as employee productivity and
Monitor and keep updated all records and schedules relating to departments operating performance, quality assurance / control management and training to ensure planning and completion is carried out as per standards and can be referenced to derive historical patterns.
Requirements : -
Relevant background suggests Bachelor or master’s degree in hospitality,
10 years of experience as Gouvernante Générale, in 5 five hotels
Fluent in French & English both written and spoken. Other languages are a plus.
Ability to find creative solutions, offering advice and recommendations.
Personal integrity, with the ability to work in an environment that demands excellence, time, and energy.
Experienced in using IT systems on various platforms.
Strong communication skills
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