Front Office Coordinator
Fairmont Hotels & Resorts
Fairmont Royal Palm Marrakech, Marrakech, Morocco
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Front Office Coordinator Thecolleagues at the Reception offer a pleasant, sincere and personalized serviceto the clients and allow them to live an unforgettable stay in the Fairmonthotels.

With excellent organizational skills, the Front Office Coordinator givesthe team an administrative assistance in order to provide outstanding customerservice.

Hotel Overview :

The hotel features opulent guest rooms and suitesoverlooking our 18-hole Golf Course and the Altlas Mountains. Indulge in one ofour six eclectic restaurants and bars offering local and international cuisine,a 2,000 sqm swimming pool, a 3,500 sqm Spa in collaboration with Clarins whichoffers the ultimate escape and relaxation.

The Kids Club promises our littleones a world of discoveries, and a Sports Centre to ensure you remain fit whileon the road.

Summer of responsabilities :

Reporting to the Front OfficeManager, responsibilities and essential job functions include but are notlimited to the following :

  • Hasfull awareness of all Front Desk tasks.
  • Reports directly to and communicates with the Assistant Front Office Manager orFront Office Manager on Front Office operations.
  • Assist on administrational tasks in back of the house operations
  • Provides administrative assistance to Front Desk Staff
  • Maintain the well organization and cleanliness of the back office incoordination with Housekeeping team
  • Make sure all necessary equipment are ordered for the day to day operations ofthe Front Desk
  • Is fully aware of the Fairmont Standards
  • Handle and contact the domaine villa owners and makesure the accounts are well orgnanized and settled on Monthly basis .
  • Performs related duties and special projects assigned.
  • Works closelywith Human Resource coordinator and Human Resource Manager toensure the departmental performance and attendance are all in order .
  • MaintainsRecord of progress for each staff member
  • Provideinput for probation and formal performance appraisal discussions in line withcompany guidelines
  • Ensure thatnew staff member has all the rights needed and access to perform their dutiessmoothly
  • Followup with Housekeeping Manager about the new hired uniforms
  • Other tasks, as assigned.
  • Qualifications :

  • Previous experience in a front office position;
  • Proficiency in French and English;
  • Knowledge of Microsoft Windows applications is preferred;
  • Excellent communication and organizational skills;
  • Excellent interpersonal skills and problem-solving skills;
  • Particularly responsible and reliable;
  • Theability to work in a team;
  • Ability to focus on customer needs, staying calm and courteous at all times.
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