The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks, and peripherals using available technology.
Screens, diagnoses, researches, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution.
Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
Identify issues, investigate root causes, and recommend solutions to reported problems.
Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail.
Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance.
May prepare help desk incident reports and assist in hardware and software evaluation.
Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
University education, preferably technical degree, or Microsoft certifications.
Up to two years’ experience that shows good knowledge of Microsoft Operating Systems local and remote. administration and Microsoft Office family applications.
Experience of providing remote IT support.
Excellent communication and customer service skills.
Fluency in Danish and English Languages.
Flexibility to work shifts if required.
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.