Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company.
We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.
We can’t wait for you to discover this for yourself as a Technical Support Senior Technician - Arabic & English Speaker (Night Shift) on our Technical Support team in Casablanca .
Dell's world-class customer service doesn’t end when a client purchases our innovative products. Our Client Tech Support team is there for them whenever they need help by phone or email, online and on social media.
We answer questions about the installation, operation, configuration, customization and use of Dell products. For critical matters, we use our systems to provide remote diagnostic technical support.
If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
The Technical Support Team is responsible for providing on line and distance phone support, through a technical diagnosis of desktops, laptops, peripherals (Tablets, printers, projectors .
g. the type of guarantee, the warranty expiration, the type of customer contract ... etc.) and apply a logical technical diagnosis to identify customer issues, investigate the possible causes effectively to provide appropriate solutions. Daily tasks include :
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.