Foreign and Commonwealth Office (Consular Roles)
Job Description (Roles and Responsibilities)
British Embassy in Rabat invites applications for the position of
Pro Consul, Grade A2 (L).
Main purpose of the job :
The Consular Section's district covers all of Morocco and Mauritania. The jobholder will report to the Vice Consul in Rabat and work as part of a two-
person Pro Consul team at the British Embassy in Rabat delivering high-quality consular services to British Nationals and their next of kin mainly in the north of Morocco (from Casablanca to Tangier).
and work to maintain high levels of consular and crisis preparedness.
Main duties and responsibilities :
Consular Assistance (50%) :
Provision of consular assistance to distressed or vulnerable British nationals and their families in the north of Morocco (from Casablanca to Tangier) and (rarely) in Mauritania. This will include :
Advising and assisting families following the hospitalisation or bereavement of British Nationals by liaising with local police, hospitals, funeral directors, courts, insurance companies and other local authorities and offering help where required.
Assisting British Nationals (and their families) detained following their arrest and detention by liaising with courts, prisons, lawyers and other local authorities. Periodic prison visits.
Advising and assisting British Nationals and families in distress, including procedures for dealing with missing persons.
Provide consular assistance by telephone, e-mail, in person or by visiting customers - sometimes (though very rarely) out-
of-hours if there is an emergency which requires local action
Support the consular team in Marrakech providing assistance to British nationals in the south
Provide timely and accurate written records of case actions taken; and written and verbal updates to senior embassy and London staff
Administrative work, such as filing, completing consular returns and updating consular information.
Consular Services (25%) :
Process requests for notarial services (e.g. marriage documentation)
Process requests for Emergency Travel Documents and Emergency Passports
Partnership and Communication (15%) :
Cultivate key external strategic partners in the north of Morocco
Assist in producing and developing preventative campaigns that reduce the demand for Consular Services where applicable
Work closely, collaboratively and productively with consular colleagues in Rabat and with the three Honorary Consuls in Morocco
Organise and take part in activities to increase the British community's understanding and awareness of the role of the consular section
Crisis Planning and Response (10%) :
Contribute to crisis planning work within Morocco, including helping to maintain parts of the Crisis Management Plan
Maintain readiness to respond to a declared crisis
Provide prompt and professional assistance to British nationals caught up in the situation, including working outside of office hours and deploying to the scene of the incident where appropriate.
On an optional basis, provide regional consular cover to staff in the North Africa Region (Marrakech, Algiers and Tunis) and, during crises, to staff in the Middle East, South Asia and North Africa regions.
Key Competences :
Collaborating and Partnering : People skilled in this area create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the Civil Service to help get business done.
Managing a Quality Service : Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements.
Demonstrating Resilience : This is about helping our people to build resilience in international roles, supporting their ability to adapt to working in difficult and varied international environments and to bounce back from crises and setbacks in these contexts.
Leading and Communicating : Effectiveness in this area is about leading from the front and communicating with clarity, conviction and enthusiasm.
It's about supporting principles of fairness of opportunity for all and a dedication to a diverse range of citizens.
Essential qualifications, skills and experience
Languages : High standard of English (IELTS score of at least 7 or equivalent) and fluent level of spoken and written French and Arabic (Classical and Darija).
Customer service : proven experience in a customer-facing role meeting the needs of a wide range of customer needs
Personal Resilience : Flexibility and patience to deal with difficult situations, including the ability to sometimes work unsocial hours in a consular emergency or crisis
Networking skills : proven track record of developing and maintaining a range of external contacts
IT skills : able to effectively use Microsoft Office package, and other common IT software, to improve team communication and delivery
Mobility : must be willing and able to travel in the north of Morocco, sometimes at short notice, in response to operational needs.
Full costs and expenses will be paid)
Desirable qualifications, skills and experience
Assisting Vulnerable People : professional background in social work and / or providing support to vulnerable people would be an advantage
Local Knowledge : general knowledge of the Moroccan administrative systems, including the justice system, laws and regulations, and social services
Experience in a similar role with another Embassy, NGO or an international organisation.
Leading and Communicating, Collaborating and Partnering, Managing a Quality Service, Demonstrating Resilience
Application deadline - day
Application deadline - month
Application deadline - year
Middle East & North Africa
Number of vacancies
Starting monthly salary (MAD)
1 July 2019
Other benefits and conditions of employment
Working Hours and Remuneration :
The Embassy aims to offer an attractive working environment and remuneration package for this role, including : gross salary of
MAD 13,639per month, inclusive of all allowances.
The contract will be a Full Time, Permanent.
Conditioned working hours for the position are 38 hours per week Monday to Friday. Some degree of flexibility may be considered, subject to operational requirements.
Please note that the 1st vacancy will start as soon as possible while the 2nd vacancy will start on 26 August 2019.
Must have right to live and work in Morocco.
How to Apply :
Interested candidates must attach the following documents in English when applying online :
1. A covering letter
2. An updated Curriculum Vitae (CV) and completed online application form.
Your application must include examples of when you have demonstrated the competencies outlined above in the cover letter or motivation section in the application form.
Applications that do not include this information will be rejected).
All applications must be received before 23 : 55 (Local Time) on 28 May 2019
Applications received after the stated deadline will not be considered.
Due to the large amount of applications we receive only those shortlisted for assessment / interview will be contacted.
The British Embassy is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.
Staff recruited locally by the British Embassy is subject to Terms and Conditions of service according to local Morocco employment law.
Please be aware that you will only be able to apply to vacancies for Local Staff roles with the British Government through this official tal.
net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.
net site. If you complete and send an application through any other site, we will not receive it.