Job Title : Client Manager
Reporting To : Client Director
POINT - We are your marketing services partner, that ensures end to end marketing process efficiency, quality and consistency control, cost saving and transparent reporting, across all your marketing channels, to ensure your Return on Marketing Investment. (ROMI)
We identify the key areas of marketing spend across your business and ensure that we create a more efficient marketing environment.
Through our specialist skills, innovation, relationships, transparency and technology, we are able to service your marketing needs.
We are privately and independently owned and have no links to suppliers. Our approach is to work closely with a wide range of local, regional and global suppliers across marketing channels to ensure we deliver superior quality, on time, at the right price.
POINT engages in Print, Point of Sale, Promotion, Activations, Digital Communication, Electronic Communication, Broadcast Media production and Tracking.
End to End System tracking, Digital Asset Management, Design and DTP, Warehousing and Logistics, Installation and Management.
Job Purpose : Value and brand ambassador / Building value-based solutions
The Client Manager will be responsible for the full scope of Point business at client, responsible for multi-functional delivery of all Point services in close collaboration with all Functional Heads and people development.
Key Responsibilities and Accountabilities
Customer Engagement :
Ensure continuous improvement of client relations
Ensure bespoke implementation with service partners, through identified opportunities, innovation and achievement
Business Development :
Implementation of the business development strategy, in close collaboration with Functional Heads and Client Director
Position and implement proposals to expand product offering with existing clients, in close collaboration with Functional Heads and Client Director
Commercialize identified scope-creep, savings and revenue opportunities
Collaboration with Functional Managers for pro-active support to all relevant service partners
Responsible to Functional Manager for implementation of process and efficiencies in all Point business in client
Responsible for the performance and behaviour of client team
Responsible for the development of the client team, through effective guidance, coaching, and reinforcement of Point core values
Responsible to drive organisational value and opportunity-based mindset
Sustainable Growth :
Responsible to implement cost-effective solutions
Responsible to grow client profitability
Responsible for client retention within Point
Desired Skills & Experience
Education and Experience
Degree / qualification or equivalent experience advantageous.
Minimum of 2 to 4 years professional experience in an international marketing services industry environment preferable.
At least 2 to 4 years experience in a managerial position with experience managing teams in a services’ industry environment advantageous.
Specific Knowledge, Skills, Abilities and Key Competencies
Account Management Skills
Ability to follow processes and manage projects from conception to delivery
Understanding of Marketing environment
Interpersonal skills and ability to manage staff
Excellent written and verbal communication skills
Resourceful self-reliant and professional
Highly efficient, organized and pays attention to detail
Ability to delegate
Positive outlook and calm under pressure
Passionate about Marketing Services and Building Relationships
Out of the box thinker and adaptable
Excellent analytical skills and ability to solve problems
Ability to work collaboratively, proactively and ability to motivate and lead teams