Customer Support Representative (Remote - Arabic & English)
BroadbandTV
Casablanca,
il y a 5j

BroadbandTV is looking to expand our Partner Experience team to contribute to the development of our support offerings in our Arabic & English speaking markets.

In this role, you will be dealing with YouTube content creators and helping them with their inquiries. You are an avid learner looking to grow with a rapidly expanding company.

We are looking for individuals who are patient, professional, and care about others. The ideal candidate will have excellent time management skills, customer service driven attitude, excellent written communication skills, the ability to multi-task, problem-solve, work under pressure and deal with changes in a fast-paced technology-driven environment.

This is a remote contracted position, as our head office is based in Vancouver, BC, Canada.

Key Responsibilities Include :

  • Provide support and services to our network of partners in a timely manner
  • Respond to inquiries swiftly with a high level of professionalism via email
  • Maintain partner records by updating account information
  • Contribute to the development of our support offerings in the Arabic & French-speaking markets
  • Assist the implementation of partner and departmental initiatives
  • Acting in a proactive and attentive manner to maintain partners
  • Desired Skills and Experience

  • Fluent in Arabic & English
  • Ability to also speak French considered an asset
  • Prior experience in a customer service or account management environment
  • Post Secondary Education or equivalent work experience
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Strong passion for technology and online video
  • Extra points if you have experience as an online video creator, mainly on YouTube
  • Strong understanding of video creation or project management
  • Ability to work independently and in a team-oriented environment
  • Detail-oriented focus and problem-solving skills
  • Positive attitude with the drive to improve and make things better
  • Excellent written and verbal communication skills
  • Excellent time management and multitasking abilities
  • Experience working with Zendesk or other customer service platforms preferred
  • Mastery of Office Suite (MS or Google)
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