Intern - Front Office - Riad Fès
Riad Fès
Région de Fès-Boulemane
il y a 11h

Front office duties

  • To assist in the check ins and the check outs
  • To greet the customer and identify his specific reservation.
  • To register the guest, ensuring that the necessary details are obtained (passport, credit card details)
  • To accompany guests to their rooms or make tours of the hotel explaining all related services.
  • To liaise or alert the hall porters so that the guest's luggage is taken to his room.
  • To anticipate and personalize the service for each guest to ensure his satisfaction
  • To follow up of guests during all their stay to ensure their satisfaction
  • To deal with the needs, issues and guest complaints
  • To be the referent of Relais & Châteaux standards and to ensure that the standards are respected
  • Back office duties

  • To inform the guest over the phone about the hotel's availability
  • To ensure proper telephone service with external guest, in house guest, partners (restaurants, guide), agencies and other staff members.
  • To answer the emails and to follow up the folders with the several agencies
  • To check the D+1 arrivals and note the traces into the system, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid.
  • To update occupancy lists and other documents.
  • To ensure that all departments, particularly restaurant, spa and housekeeping, are notified of the guests entitlements and reservations.
  • Assure coordination permanently

  • To complete log books and assure proper transfer of information within the team
  • To prepare welcome letters
  • In case of need, the employee may be requested to assist other services and / or departments in the house. This list is non-exhaustive and may vary according to the hotel activity.

    Required profile

  • To have an excellent presentation
  • To manage the IT tool (pack office excel / word / powerpoint), internet
  • To speak English & French (oral / written) - Additional Language is a plus
  • To be attracted by luxury industry
  • To be open minded, dynamic, cheerful, autonomous and organized
  • To know Protel software and to speak Arabic may be a plus
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