EMEA Customer Success Manager

MONGODB

Aïoun El

il y a 1j

source : Emploimauritanie

Détails de l'annonce

Poste proposé : EMEA Customer Success Manager

The database market is massive (IDC estimates it to be $121B+ by 2025!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day.

We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.

Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new processes and contribute to what’s already been built.

We’re looking for someone who thrives by having daily interactions with customers.

The Customer Success team at MongoDB is responsible for establishing relationships and becoming a trusted advisor and go-to person for standard methodologies and advice.

We are an integral part of our customer’s success with MongoDB and bring value to every interaction - from onboarding and product adoption to growth.

We are a distributed team spread across our offices in New York City, Austin, Dublin and Sydney. This role will report to the Regional Manager, Customer Success.

Position Expectations :

Build active and meaningful relationships with customers, working closely with other MongoDB partners

Lead new customer and project onboarding meetings, validating and identifying customer needs, potential challenges, and key project timelines

Promote and encourage implementation of paid MongoDB features across your assigned customer portfolio

Optimally identify and mitigate risk of churn

Ensure high customer satisfaction and referenceability

Help to develop and implement standard methodologies, processes, and tools to continually improve MongoDB’s Customer Success Program

Profil recherché pour le poste : EMEA Customer Success Manager

Our ideal candidate will have

Proven experience working in a Customer Success, Account Management, or similar customer-focused role

Experience with large-scale, technologically sophisticated accounts and / or Enterprise market customers in a fast paced SaaS environment

A mind for technology! We’ll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts

Prior exposure to database, cloud and infrastructure technology is a plus

High levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently

A passion for partnership and collaboration! You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc) and will help to build the CS brand across our entire organization

Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally

Fluent in English is required, plus German, Hebrew, Italian, Spanish is nice to have

Critères de l'annonce pour le poste : EMEA Customer Success Manager Métier : Métiers des servicesProduction, maintenance, qualité Secteur d activité : Informatique, SSII, InternetRecherche et développement

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