Coordinator - Sales Support
Air Arabia (Maroc)
Casablanca, None, MA
il y a 5j

Job Purpose

Provides administrative and logistics support to the sales team and GSAs in the assigned region ensuring smooth workflow.

Assists in the GSAs set-up, agreements, communication, as well as in the implementation of new related projects as per adopted procedures and in line with Company’s objectives.

Key Result Responsibilities

  • Provides administrative and logistics support to the sales team in a timely manner and communicates any changes or updates to commercial teams as necessary.
  • Assists in on-going / new sales projects and initiatives, this includes BSP (Billing Settlement Plan / IATA), new systems, new products such as check-in and Bus segment, etc.
  • Provides necessary information and follows up on implementation status and requirements in the corresponding area.

  • Provides on-going necessary support to the sales team in the set-up of new destinations, this includes coordinating arrangements related to contracts, LGs, systems set-up, system training, logistics, etc.
  • Assists in handling existing and new GSAs and suppliers’ contracts and SLAs. Prepares / updates standard templates for contracts and agreements to be used by sales team;
  • reviews / renews contracts and SLAs in line with approved standards.

  • Coordinates orientation tours for the GSAs and other distribution channels, as well as training on any new systems, services, products, and initiatives implemented.
  • Coordinates the GSAs migration process in the assigned region as per adopted standards and reports any operational interruptions that might lead to loss of customers and sales.
  • Supports the OTA / API integration process for all GSAs in the assigned region by obtaining needed data, content and documentations for the initial set-up.
  • Coordinates with internal departments to process payments, User Accounts, Login credentials, etc. and follows up to rectify problems (if any).

    Key Result Responsibilities - Continued

  • Assists in organizing sales promotion campaigns and FAM trips, coordinates with marketing team on requirements and necessary arrangements.
  • Conducts regular system audits on the GSAs to ensure adherence with applicable standards.
  • Coordinates with marketing department for updates related to POS & BTL in the assigned region as needed.
  • Prepares function-related reports on daily / monthly basis or as advised by the Line Manager to reflect the sales performance.
  • Maintains updated records of all the data and contacts to be referred to when needed.
  • Performs any additional responsibilities as assigned by the Line Manager.
  • Qualifications (Academic, training, languages)

  • Bachelor degree in Administration / IT or equivalent, a relating diploma is acceptable.
  • A certificate in Project Management (PMS) is an advantage.
  • Capable of using technology systems and tools; proficient in Microsoft Office, Internet and Web Search. Advanced Excel and Access skills.
  • Fluent in English Language (Arabic is a plus).
  • Work Experience

  • 1-2 years of related sales experience in service industry preferably in airlines.
  • A good exposure to the Aviation operations and services is an advantage.
  • Proven skills in analysing data, identifying pitfalls and recommending cost-effective solutions.
  • Reasonable experience in project management handling more than one project simultaneously.
  • Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills.
  • Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support company’s objectives.
  • Product knowledge : capability of understanding market trends and channelling them leading to effective customer care solutions.
  • Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
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