Call Management Group Agent (Dutch Speaker)
Dell
Casablanca, Morocco
il y a 6j

Key Responsibilities

  • Identifying the issue, product, warranty or sales channel and transferring the call accordingly to the appropriate queue while ensuring transfer accuracy at all times
  • Focusing on delivering an exceptional customer experience in the short interaction they have
  • Ensuring all the customer details are captured correctly and logged in the appropriate tools
  • Sending catalogues to customers on request
  • Sorting and sending order confirmations
  • Essential Requirements

  • 1 year experience in a similar customer facing position
  • Fluency in Dutch
  • Excellent communication and interpersonal skills
  • Ability to learn new products and technologies and ability to navigate quickly through applications
  • Ability to deal professionally with demanding customers
  • Essential Requirements

  • Good level of French or English would be a plus
  • Relevant experience in a customer relationship function is a plus
  • Benefits

    We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

    If you’re keen to provide the world-class customer service that underpins world-class products, this is your opportunity to develop with Dell.

    Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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