Groups & Events Manager
Fairmont Hotels & Resorts
Fairmont Royal Palm Marrakech, Marrakech, Morocco
il y a 20h

Hotel Overview :

The hotel features opulent guest rooms and suitesoverlooking our 18-hole Golf Course and the Altlas Mountains. Indulge in one ofour six eclectic restaurants and bars offering local and international cuisine,a 2,000 sqm swimming pool, a 3,500 sqm Spa in collaboration with Clarins whichoffers the ultimate escape and relaxation.

The Kids Club promises our littleones a world of discoveries, and a Sports Centre to ensure you remain fit whileon the road.

Summer of responsabilities :

Reporting to the Director ofSales & Marketing, responsibilities and essential job functions include butare not limited to the following :

  • Conduct identification and inspection visits;
  • Answer requests by phone and email within 48 hours;
  • Prepare encrypted proposals for events or groups;
  • Coordinates with the client and the various internal departments concerned the various stages of the organization of the event in order to fulfill the satisfaction of the customer;
  • Manage room blocks and restaurant and meeting room bookings for assigned groups;
  • Constantly offer a professional, friendly and pleasant service;
  • Other tasks as assigned.
  • Qualifications :

  • Mastery of the French and English language (written andspoken)
  • Mastery of the Arabic language
  • Ability to handle multiple tasks in an ever-changingand challenging environment
  • Ability to focus on customer needs, staying calm andcourteous at all times
  • Previous experience in customer service an asset
  • Previous experience using a PMS system an asset
  • Knowledge of Microsoft Windows applications
  • Beautiful professional presentation
  • Excellent interpersonal skills and problem-solvingskills
  • Particularly responsible and reliable
  • Ability to work effectively under pressure in afast-paced environment
  • The ability to work in a team
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