Head of Customer Margin Optimization - IMEAR Region
Orange Business Services
Sala Al Jadida, Morocco
il y a 2j

Entity :

Orange International Networks Infrastructures & Services (OINIS) is a technical department serving the group at an international dimension.

With more than 1700 collaborators highly qualified trough the world, OINIS is a privileged stakeholder for networks, infrastructure and security.

OINIS’s mission is to conceive, plan, broadcast, display and operate international networks and long distance (backbone), as well as the IT infrastructures of the group.

Joining OINIS means joining a great place to work with teams of men and women with a variety of profiles, and evolving in an international and multicultural environment.

We are experiencing Agile methodology in our way of working as well as Digital Transformation. This human capital at OINIS will open evolution perspectives for you, while benefiting from our teams experience and sharing yours.

Team :

The IMEAR (Indirect, Middle East & Africa) region is the department within Global Wholesale & Enterprise Networks which is responsible for end to end ownership of network infrastructure planning, deployment, and management in a technical & financial dimension.

We manage carriers and collaborate with regional teams (Sourcing, Business Unit, CS&O) and entities to design, plan and deploy regional networks to guarantee optimal quality of service and maximize both profitability and competitiveness.

We are a HYBRID’ team, with a very unique mixture of technical, business and financial responsibilities operating in an AGILE environment driven by empowerment, autonomy, experimentation, transparency, cooperation, adaptation, and flexibility.

Your key tasks and activities will be centered around :

1. Customer Experience

  • Champion and manage relationships with all channels via implementing a systematic process driven & customer centric approach
  • Build an effective organizational network via outreaching to strategic accounts and key partners
  • Liaise with all channels and OINIS stakeholders to identify areas of improvements, address pain points, and maximize collaboration
  • Be the channel’s SPOC for any clarification on IMEAR B-END and champion a unique customer experience
  • Forecast, measure and report the impact of GLOBAL B-end initiatives maximizing synergies & P&L improvement
  • 2. Partner Management :

  • Develop and manage SITA intimacy including forward-looking intelligence and impact on per cluster / country / unit cost basis
  • Represent OINIS at the SITA contract renewal committee clearly defining & addressing OINIS stakes in contractual transitions
  • Represent OINIS in committees and network management meetings NAPC, PNPC, LTNDP preparation (with GCP & OINIS Strategy)
  • Contribute to SITA transformational ambitions (e.g. towards SDWAN) and lead from OINIS perspective
  • Setup & manage quarterly business reviews with channels & partners alike in an effort to drive bi-lateral engagement around network & access transformation programs including product portfolio enhancements
  • Drive all EoL projects specifically as it relates directly to channel / partner perimeter e.g. CAT2 / 3 AGN EoL projects with SITA
  • Streamline channel / partner optimization streams in collaboration with SITA BU, Direct / Indirect channels & and Sourcing for all B-End Regions
  • 3. Channel Management

  • Setup a quarterly Channel Business Review for communication / presentation toward IPC including but not limited to the new IMEAR network capabilities, IMEAR programs’ impact on the different channels’ profitability, and portfolio enrichment
  • Participate in the DAC committees, representing the OINIS region and ensuring accurate and timely input is provided on access costs and cost reduction actions and opportunities
  • Develop an interlock with all CMOs to anticipate the impact of the different channels deals on IMEAR B-END (network and profitability) and source in required areas of enhancements
  • Act as the primary interface to the selling region from the OINIS regional team, for both pre- and post-sales for margin improvement perspective (renewals, etc )
  • Identify customer margin improvements with the regional IPC teams and regional account teams
  • Support the different channels and sales community in understanding their customer inventory and different OINIS programs
  • Develop A-end optimization programs with main stakeholders (Sourcing, CS&O) and lead back office improvements activities
  • about you

    Education, qualifications, and certifications :

  • University Degree in a specialization or Business, Telecommunications and / or Engineering
  • Minimum of 5 years of project management experience Formal accreditation is a bonus (PMP; PRINCE2)
  • Strong technical acumen / skills particularly on ATM, IP, Dial and telecom platforms
  • Basic knowledge of Cisco Routings, Juniper, Nortel Passports CISCO certifications are highly regarded
  • Language skills : Fluent English required, both spoken and written; French is a desirable (not mandatory); Arabic is a bonus (not mandatory)
  • Software Skills : Strong computer literacy & proficiency in MS Word, Excel, and PowerPoint Scripting / data manipulation / BI skills are desirable (not mandatory) Prior experience with SCRUM / Agile methodologies are desirable (not mandatory) Coding experience in Big Data environment (e.
  • g. Python) are desirable (not mandatory)

    Essential skills and knowledge :

  • Minimum of 3-5 years in international telecommunications business / environment
  • Experience in leading / managing a small team with direct report responsibilities
  • Ability to effectively achieve business success while working in a group of experienced professionals
  • Strong analytical, planning, and organizational skills with an ability to manage competing demands
  • In-depth knowledge and understanding of business needs with the ability to establish / maintain high level of customer trust and confidence
  • Ability to be flexible while working in a changing environment; able to manage projects under pressure and think outside the box
  • Ability to operate with autonomy and in a virtual team environment
  • Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
  • Understanding of Orange Business Services products and / or circuit provisioning tools
  • additional information

    department

    Orange Intl Ntwk Infr & Svcs

    Regular

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