Miembro de Comité Ejecutivo – con detalles personales
Hyatt Regency Casablanca
Casablanca, CE , MA
il y a 4j


  • Develop plans for a variety of HR functions such as compensation, benefits, health and safety etc.
  • Acting to support the human factor in the company by devising strategies for performance evaluation, staffing, training and development etc.
  • Overseeing all HR initiatives, systems and tactics.
  • Supervise the work of HR personnel and provide guidance
  • Serve as the point of contact for employment relations and communicate with labour unions.- Expertise in labour unions management
  • Deal with grievances and violations invoking disciplinary action when required.
  • Develops and monitors an annual budget that includes Human Resources services, employee recognition, sports teams support, Hyatt Thrive, and administration.
  • Managing external executive recruiting agencies, employment agencies, recruiters, and temporary staffing agencies.
  • Contributing to long-term goals around business and people development, including succession planning and talent acquisition
  • Developing company wellbeing, health and counselling policies
  • Leading the analysis of employee feedback and data, with the aim of creating a better working environment and engaged culture.
  • Serves as resource to property Human Resources staff on employee relations questions and issues.
  • Conduct regular audits of information to ensure accuracy.
  • Ensure that Employee Facilities are maintained to Hyatt International's high standards of operation.
  • To conduct interviews and co-ordinate recruitment activities in liaison with the respective Heads of Department.
  • Create / implement all back of house mechanisms for communication to associates inclusive of bulletin boards, monitors and newsletters
  • Support recruitment efforts by coordinating internal and external postings, scheduling interviews, following up with applicants as required, participating in career fairs, interviews as required, conducting reference checks and coordinating the on-boarding experience including preparing and sending the new hire mailing package
  • Ensures that the working environment for all colleagues complies with Central and State laws and obligations.
  • Ensures appraisals, Departmental Communication Meet, Check-In Conversations are carried out for every departments as per Hyatt policy, and also reviews all appraisals and follows up on development needs, if required.
  • Ensures that all procedures concerning promotion, transfer and staff resignation is carried on within Company policy and also within legal boundaries.
  • Promote employee communication activities and channels, to encourage and enable feedback from staff.
  • Oversee the management of the recruiting process including management positions, advertising, working with community agencies.
  • Updates job knowledge by participating in conferences and educational opportunities; reading professional publications;
  • maintaining personal networks; participating in professional organizations.

  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • To co-ordinate all visas and immigration activities when necessary and monitor the passports and immigration papers of foreign national employees.
  • To administer all internal transfers.
  • To co-ordinate the administration of employee Performance Development Discussions and succession planning.
  • To be responsible for the administration of employee benefits and salaries.
  • To assist with apartment accommodation for foreign nationals employees.
  • Plan and conduct Annual Salary and Benefits Survey, Business Plans, Manning Guide.
  • To conduct Employee Restaurant Committee Meetings on a periodic basis.
  • To ensure correct employees’ grooming, posture and attitude
  • To counsel employees in career prospects, personal issues, job related issues, grievance, discipline, etc.
  • Managing the day-to-day operations of the department, ensuring security and accuracy of employee records, consistency of practice and maintenance of optimum service levels.
  • To communicate with labour offices and labour-law specialists, and have a thorough understanding of the local labour law.
  • To be responsible for all leave administration.
  • Assist / support Learning and Development when needed.
  • Customer Service

  • Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
  • Personally and frequently verifies that guests are receiving the best possible service throughout their stay.
  • To support the hotel’s focus on service excellence by recruiting people with the competencies and profile to provide exceptional service to the hotel’s external customers (guests).
  • To ensure that Personnel employees provide the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Financial

  • Develops human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances;
  • aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.

  • Ensures to maintain efficient staffing levels and payroll systems, helping Division / Department Heads to maximise productivity and minimise unnecessary payroll costs.
  • To be conversant with productivity ratios (and other key performance indicators) and to produce the monthly turnover report, employee sick leave report, vacation reports.
  • Conduct research in competitive compensation / benefits / incentive packages.
  • To assist in the management of the Department's operational budget so that all costs are controlled and expenditures are properly approved.
  • To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
  • Personnel

  • To lead and engage the corporate DEI project
  • To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company / hotel policies and procedures.
  • Ensure to build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.
  • Dress appropriately for a workplace with frequent customer service interaction and community outreach.
  • Meet all required standards of confidentiality and safety. Maintain work areas in a clean and orderly manner.
  • Ensures high levels of interaction with all members of staff. Exchanging ideas, information and opinions with others to formulates policies and procedures and / or arrive jointly at decisions, conclusions or solution.
  • Coach and mentor team members through the process of understanding the needs and responsibilities of Human Resources within a large multi-national organization.
  • Understanding of cultural norms, traditions, and working with diverse teams.
  • Ensures completion of the duties and responsibilities of the properties’ Human Resources staff members, as outlined in applicable job description.
  • Ensures Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to all associates.
  • To oversee the hotel's recruitment and selection process, providing Division and Department Heads with effective and efficient recruitment solutions.
  • To support the development of supervisory and management personnel in the hotel, through the implementation of an effective succession plan.
  • Ensure to demonstrate and lead on the Hyatt Values, initiatives and culture of the organisation.
  • Supports reinforcement of Hyatt’s Values.
  • To ensure a strong professional relationship with all levels of employees within the hotel, taking an active interest in their welfare, safety and development.
  • Marketing

  • To assist General Manager with the compilation and implementation of all employee communications.
  • To ensure that all in-house rules and regulations are communicated to employees and implemented.
  • To monitor and prepare the Human Resources Calendar.
  • Administration

  • To ensure the smooth and efficient running of the Human Resources Division, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
  • Responsible for all back office and administration tasks of the department.
  • To ensure the Human Resources Departmental Operations Manual are up to date.
  • To ensure that all employee records are kept up to date (including employee annual leave, business trips, medical leave).
  • To ensure that the Hyatt Human Resources operational policies and processes are adhered to and continually improved.
  • To ensure that government-stipulated employee legislation is strictly followed and implemented.
  • To manage the hotel's employee welfare programmes, ensuring that the benefits supplied are relevant and competitive in the local market place.
  • Ensure in making sure that the necessary Human Resources forms are forwarded to the Divisional / Regional Human Resources Specialists promptly.
  • To be responsible for the security and upkeep of personnel files including foreign national employee files.
  • To attend Departmental Communication Meetings as scheduled.
  • Other duties

  • To maintain strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations.
  • Development and maintenance of actionable, proactive metrics that drive forecasting capabilities and strategic insights.
  • Assist the L&D Manager and team in training and development initiatives to ensure Guest Satisfaction and the achievement of Purpose and Goal.
  • Set example for all colleagues to emulate by complying with all hotel policies and procedures.
  • To respond to changes in the Human Resources function as dictated by the industry, company and hotel.
  • Reads the hotel's Employee Handbook and has an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
  • To attend training sessions and meetings as and when required.
  • To carry out any other reasonable duties and responsibilities as assigned.
  • Qualifications

  • 7 years experience or more as a Human Resources Director
  • Service oriented style with professional presentations skills
  • Proven leadership skills
  • Must possess the following strengths : high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills in English
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills
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