Faurecia on a journey to transform the Automotive Industry toward an environmentally sustainable future with clean, connected and autonomous vehicles, creating innovative solutions for all our customers.
We are a highly motivated and passionate team, that values Entrepreneurship, Autonomy and Accountability.
If you are a high energy individual, that wants to grow further to reach your full potential, come to Faurecia to join the journey !
Our division is looking for a customer contact for its production site at SALE.
The Customer Contact is responsible for developing the customer satisfaction by relying on a controlled production process.
The main missions of the role are to :
Be the main representative of the plant to the customer
Organize and participate to all technical meetings with the customer (Solve technical problems, manage changes, progress path, ) and ensure all validations as required by customer are completed
Audit all related storage sites and the Customer assembly line in order to ensure the compliant use of our products
Define and enforce the scale of demerit products coherent with the customer's specifications
Manage and guarantee resolution of customers concerns on a daily basis working closely with Production Quality ( Incident analysis, Action plan, )
Validate the packaging range and accept the packaging range
The ideal candidate will have / be :
3 to 5 years of experience in an industrial environment (ideally in the automotive industry)
Minimum 3 years of project experience
Good knowledge of Program standards, tools and methods
Strong Customer satisfaction orientation
Minimum bi-lingual ( English is required)
Above average communication skills and interpersonal skills