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Customer Success Group
At Salesforce, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes.
In collaboration with Sales, Technology & Products, and our Partner community, we bring the full power of Salesforce to help customers to achieve business value faster.
We are seeking innovative and passionate Project Manager who share our vision of bringing the power of cloud computing to enterprises.
Project Managers are experienced professionals on our project teams responsible for coordinating the production of deliverables.
They work closely with various technical and non-technical team members; leading and running more sophisticated, enterprise and strategic technical projects.
Our Project Managers are domain experts who actively participate on the project, scoping, contracts review, knowledge transfer, and budget management.
Build and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed;
and identify and resolve issues to ensure project success.
Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are accurately adhered to during the execution of the project.
T rack utilization of project resources and manage this against the resource allocation and budget. This includes on time entry and approvals for project timesheets.
Run day-to-day completion of project implementations. Assist with the planning, tracking, documentation and status updates for the project.
Able to handle one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional teamwork and management at the program level.
During the course of a project, be the primary customer interface and perform project management activities that ensures adherence to Salesforce methodology and project gates and governance.
Exercise solid project leadership skills combined with strong discernment and in-depth analytical skills.
Facilitate requirements gathering and assist with the creation of project work you're doing, as needed.
Facilitate and lead the creation of salesforce technical design documents for sophisticated projects, by working with Technical Architects and Developers, as needed.
Provide hands on configuration / customization of the salesforce product.
Adopt a standardized development lifecycle methodology for all projects.
Find opportunities to demonstrate all Salesforce technologies.
Facilitate review sessions with the client and your team.
Participate in end to end implementation planning including project management, issue management, communication and organisational change.
As necessary, write and review QA and UAT test scripts.
Lead UAT with end users including coordination and user acceptance signoff.
Prepare user documentation and training documentation as vital.
Demonstrate business knowledge and expertise to drive business process improvements.
Establish and maintain trusted advisor relationships with client project customers by providing vision and future product road mapping.
Have difficult conversations regarding budget, resources and timeline and formally gather and communicate outcomes of those meetings.
PREFERRED QUALIFICATIONS & SKILLS :
Bachelor's degree in Business Administration and / or Information Technology or equivalent experience.
Demonstrated ability in Project Management Role.
2-5 years experience in running external client projects in positions of growing responsibility in the delivery of business consulting and systems development.
Implementing enterprise-scale software solutions. CRM and Salesforce.com implementation experience preferred or Commerce (digital, and physical store), point of sale and omni implementation experience preferred.
Experience with defining and running customer specific Development Operations, Managed Services projects
Demonstrated project leadership skills, with direct responsibility for running project teams, budget and schedule.
Demonstrated negotiation, conflict management and leadership skills.
Demonstrated project management skills with teams of up to 10+ people.
Demonstrated history of delivering high quality results on schedule and within budget.
Outstanding and effective interpersonal skills; along with good communication skills both verbal and written.
Ability to weigh business and technical requirements to produce project plans and estimates.
Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively handling customer concerns.
Manage and connect with remote developers during non-traditional business hours.
Ability to work effectively in a fast paced, high energy, team-oriented environment.
Ability to multi-task and perform effectively under pressure.
The role requires to travel
Experience with business process expertise around Marketing, Sales, Customer Service, or Vertical (i.e. Financial, Life Sciences, or Semiconductor) or Commerce (eCommerce and physical store).
Salesforce.com Certifications (Admin, Consultant, Developer) preferred but not vital
LEADERSHIP QUALITIES :
COMPOSURE : Strong customer-facing communication and social skills with the ability to support sophisticated engagements
EXPERTISE : Solid understanding of industry standard methodologies and implementation experience of the salesforce product suite
CREDIBILITY : Able to work well with various levels of an organization both technical and non-technical to discuss comprehensive solutions
CONSULTATIVE : Able to lead high powered workshops and effectively tailor messaging based on the audience and subject matter
WILLINGNESS : Able to analyze customer issues, articulate comprehensive solutions, and craft a plan of action
LEARNER : Has a passion for continued education in new technologies and complex business and technical concepts
PASSION : Passionate about Customer Success and is a great listener
URGENCY : Ability to adapt quickly and drive business value and results
OHANA : Embodies Aloha culture and a great teammate that everyone enjoys working with and has a generous heart
TRUST : Ability to earn the trust of the customer and lives the company’s core values
ABOUT SALESFORCE :
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way.
The company was founded on three disruptive ideas : a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model.
These founding principles have taken our company to great heights, including being named one of Forbes’s World’s Most Innovative Company five years in a row and one of Fortune’s 100 Best Companies to Work For eight years in a row.
We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce.
Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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