Software Quality Assurance Analyst/ Lead
Morocco - Casablanca
il y a 1j

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Job Category

Customer Success Group

Job Details

The Quality Assurance Lead (QA Lead) is a key position within the Quality Assurance team working in the Professional Services division at Salesforce.

The QA Lead works collaboratively with various project teams across multiple customer implementations. This role works under minimal direction, relying on experience and judgment to ensure the appropriate level of quality is incorporated into our customer implementations.

The successful candidate will show strength with a highly collaborative approach, exhibiting excellent problem solving, interpersonal and communication skills.

Responsibilities :

Lead multiple customer implementations in a Test Lead capacity using onshore / offshore models.

Responsible for crafting Test artifacts including Test Strategy, Test Execution Status Reports, and Defect Reports.

Works closely with internal and customer teams to understand business requirements, coordinate testing activities, and communicate test results.

Lead test team in translating business requirements to test cases and test scripts

manage a team of QA Analysts through all Phases of Testing - (Functional, System, Integration and User Acceptance) on a project

Lead internal defect triage calls

Assist customer with UAT planning as needed

Assist with UAT defect triage calls

Liaison to customer Quality Assurance Lead

Maintain and communicate QA metrics to internal and customer partners via status / metrics reports

Document and communicate QA-related risks to Project Management

Interact, communicate and follow through with development & customer teams throughout testing phase

Ability to adapt to customer processes and integrate them into day to day work as needed without compromising standard methodologies and quality

Position Requirements :

Proven track record in a test lead capacity

Ideally a minimum of 1+ years of hands-on experience with the Salesforce platform.

Strong understanding of QA methodologies.

Understanding of Agile / Scrum methodology and working experience in an Agile environment is a must.

Excellent interpersonal skills required (in French & English).

Excellent attention to detail and ability to identify, isolate and document defects

Great hands-on tester

Experience in large-scale software deployments.

SCRUM & Salesforce certification(s) helpful

Understanding of test automation framework design models and best practices a big plus

Ability to adapt to short sprint cycles (2 weeks)

Experience in the full software lifecycles from design to deployment

Excellent communication skills required and able to work independently

Ability to empower people, instill accountability and achieve results


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