Technicien support macos anglophone h/f
RH Value
Rabat
il y a 5j
source : Emplois.co

Poste

As an IT DRI you will be responsible for :

  • Having a good understanding of the client’s products, features and services.
  • Managing and coordinate IT orders and deliveries to the site.
  • Performing local support and order additional resources from the region’s IT department.
  • Updates and rollout on the sites, including lab equipment and training rooms.
  • Leading diagnostic work and follow up directly with the client’s NOC.
  • Organizing and carry out support for scale , peak , and vacation period.
  • Participating in project implementations.
  • Being proactive regarding tasks to keep the site in good shape.
  • Being proactive when communicating with the client, assignment management and staff and develop a partnership with people in the Client’s IT organization.
  • Assisting in taking corrective actions where there is lack of adherence.
  • Showing strong integrity, high sense of responsibility and be a good observer.
  • Profil

    Experience in iOS / macOS environment, and mixed OS environments

  • Experience in IT support and / or security is a merit
  • Experience from any role or LoB within the assignment with good references, minimum 4 months
  • A good technical understanding and strong interest in IT : Operating system services (client based- OS, OSX, profiles, etc.)
  • Basic AD account / group services
  • Fluent in English both speaking and writing
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