Mgr-Quality
Marriott International, Inc
Rabat, Morocco, Morocco
il y a 10j

Posting Date Oct 11, 2018

Job Number 18002V3D

Job Category Procurement, Purchasing, and Quality Assurance

Location Ritz-CarltonRabat Dar Es Salam, Rabat, Morocco VIEW ON MAP

Position Type Management

Start Your Journey With Us

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.

As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over.

We invite you to explore The Ritz-Carlton.

JOB SUMMARY

The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level.

This position champions the Quality function and builds support for change.

Education and Experience

  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
  • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
  • Arabic, English and French required

    CORE WORK ACTIVITIES

    Managing Quality Assurance Goals

  • Coaches managers on adopting the Total Quality Management leadership style.
  • Conducts monthly audit to ensure compliance with company and brand standards
  • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
  • Directs property quality efforts to address critical customer requirements.
  • Assists with regional and / or company-wide implementation of company best practices.
  • Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.
  • Managing Quality Tools

  • Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.
  • Uses data collection methods to compile, display, track, and analyze defect trends.
  • Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
  • Analyzes issues and identifies trends.
  • Managing the Guest Experience

  • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
  • Responds to and handles guest problems and complaints.
  • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
  • Models service behaviors that meet or exceed guest expectations.
  • The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

    Postuler
    Ajouter aux favoris
    Retirer des favoris
    Postuler
    Mon email
    En cliquant sur « Continuer », je consens au traitement de mes données et à recevoir des alertes email, tel que détaillé dans la Politique de confidentialité de neuvoo. Je peux retirer mon consentement ou me désinscrire à tout moment.
    Continuer
    Formulaire de candidature