People & Culture Manager
Four Seasons Hotels Limited
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At the Four Seasons Resort- Marrakech we are looking for stars to join our amazing property and to be a part of our dream team!

About Four Seasons Hotels and Resorts :

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Resort Marrakech :

Open since 2011, Four Seasons Resort Marrakech offers a vacation experience of unlimited variety, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world.

Recent awards and honors include World Travel Awards Morocco's Leading City Hotel, Leading Hotel Suite, Leading MICE Hotel, Leading Spa Resort 2016.

Main Responsibilities : Employee Relations

Employee Relations

To foster an open and constructive employee relations climate which eliminates the need for third party intervention Ensuring that Human Resources policies are administered fairly and equitably to avoid any allegations of inequality or favoritism.

Advising management on compensation and benefits. Advising management on the administration of disciplinary and grievance procedures and other employee relations issues.

To be knowledgeable of national and local personnel and industrial relations legislation and continually provide management and employees with necessary updates through a variety of communication techniques To handle counselling, grievance and disciplinary situations in line with company policy and Moroccan legal requirements, maintaining appropriate documentation.

Personnel Planning and Recruitment

To support Hotel operations productivity through regular assessment of staffing levels and work efficiency and make necessary changes.

To recruit according to Four Seasons Hotels and Resorts standards and procedures.

To help develop and administer succession planning and manpower inventory programmes to ensure a supply of qualified candidates when needed.

Compensation, Benefits and Administration

To counsel operating management in their administration of the above.

To continually monitor local, national and industry pay and benefits to ensure job market competitiveness and internal equity.

Recommend changes as required.

To maintain current organisational charts, personnel statistics and records, wage and salary comparisons data, training programmes, disciplinary action and other documentation in accordance with Four Seasons Hotels and Resorts guidelines and local legislation and sound personnel management practice.

Training and Development

To co-ordinate the production of Departmental Training Plans that address the skill and knowledge based requirements of the workforce.

To act as an internal consultant to Heads of Departments on department related training issues, advising and assisting in the development and execution of appropriate training programs.

To source and recommend appropriate external training organisations or resources where a particular training or development need cannot be satisfied using internal resources.

To co-ordinate short term work exposure placement / industrial training throughout the Hotel, ensuring that such placements satisfy the requirements of the individual, and that the department concerned has the resources to make the experience meaningful and worthwhile.

To assist a L&D manager on monitoring the training of Corporate Hires, Direct Placements and trainees as well as new managers.

To assist the Management team with the completion of the Career Development Plans, and assist in identifying activities that will enable the candidate to achieve their development objectives within the specified time period.

Attend the Company Training Managers’ conference, relevant industry association meetings, conferences and external programs as budgeted.

To conduct Training and Development programs, either singly or in conjunction with other sourced trainers.

To act as a facilitator for external training organisations working within the Hotel, providing background information, support material and conducting the necessary administration.


To foster links with local education centres, re-enforcing industry expectations of the education system through a program of industrial placement provision, college visits, Hotel showrounds etc.

To act as a counsellor to individual employees, or managers, in respect of their own Training and Development requirements and to facilitate that development, where possible.

To conduct Hotel showrounds for student groups, in a manner and style consistent with the atmosphere and ambience of the Hotel.

To assist with general Human Resources activities, including correspondence, recruitment and selection of placement and work experience students, exit interviews, social events co-ordination etc.

To comply with statutory and Company policy requirements in terms of Fire, Food Hygiene, Health and Safety, Visual Display Unit etc.

To undertake function related project work, as and when directed by the Director of People & Culture or General Manager.

To deputise for other People & Culture personnel, whether senior or junior, when designated to do so by the Director of People & Culture or General Manager.

To comply with Hotel purchasing and stores requisition procedures, in respect of internal and external supplies.

To undertake other duties and responsibilities which, whilst outside the normal daily routine, are within the overall scope of the position.

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