Job Description :
Junior Technical Support Engineer / Service Desk Agent
Arrow Electronics is a global provider of products, services and solutions to industrial and commercial users of electronic components and enterprise computing solutions, with 2015 sales of $23.
28 billion. Arrow serves as a supply channel partner for over 100,000 original equipment manufacturers, contract manufacturers and commercial customers through a global network of more than 460 locations serving over 85 countries.
A Fortune 150 company with 18,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial and consumer electronics.
Arrow provides specialized services and expertise across the product life cycle.
Arrow does this by connecting customers to the right technology at the right place at the right time and at the right price.
Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company s industry-leading services.
For our location in Casablanca we are looking for a Junior Technical Support Engineer / Service Desk Agent.
Main Purpose of the role
Provide support and coordinate service delivery to our global customers and partners from our Casablanca office. The successful candidate will be working with Cloud market leaders such as Microsoft, Amazon AWS.
The ideal candidate would be someone who has 1-2 years of experience in a global service delivery team and is looking to enhance and develop their skills and enjoys working as part of an EMEA support team.
The candidate should be fluent in English.
You will have the opportunity to acquire lots of new skills, so the ideal candidate will be keen to learn, embrace new technologies and commit to rapid skills development.
This role involves continuous learning and development, training will be provided on the products you will be supporting and you will be expected to show commitment and be self-motivated to study.
The ideal candidate would be someone who is passionate about Cloud and who is looking to enhance and develop their skills and enjoys working as part of an EMEA support team and is fluent in English.
Key Tasks / responsibilities :
All tasks to be carried out in a Total Quality manner, consistent with the Company culture.
Determining the best solution based on the issue and details provided by customers
Act as a team player and is viewed by colleagues as a helpful and effective member of the team.
Skills / Experience Required
Desirable Knowledge & Skills
MA-Casablanca, Morocco (Boulevard Al Quods) 44 Hrs
Time Type : Full time
Job Category :
Engineering and Technology