AFR Operations Specialist
DHL
Tangier, Tanger-Tétouan, Morocco
il y a 3j

DHL Global Forwarding Morocco is looking for an AFR Operations Specialist to be based in our office in Tanger Job Requirements :

  • Organize pick up of goods with transporters, shippers, broker and airline companies
  • Follow up shipment with Origin and update customer accordignly
  • Proceed with billing to customer and / or different DGF Station after departure / Upon Arrival of every shipment
  • Ensure Transport & logistics operations in good conditions, in a small leadtime
  • Reduce charges & ensure good margin for the comapny
  • Reduce lead times of operations in order to load on 1st flight booked.
  • Communicate with Customers & DGF station & follow up on emails
  • Satisfy & help advise solutions to customer
  • Escalate problems to higher level when needed
  • Convinces customers to accept proposed solution and programs where there is little interest in cooperating or participating
  • Issue correct invoice to customer following set KPI'S
  • Responsible for the day-to-day application of organizational policies and procedures in line with the GSOP (Global Standard Operating Processes ) to maximize effectiveness and to resource allocation
  • Manage a customer complaints and claim handling, problem solving and tailored services to support the business
  • Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services
  • Follow up set processes to meet deadlines / KPI'S
  • Follow up claims, missing shipts, short shipped cargo or any kind of issues with airlines and coordinate with Origins if needed, and update cusotmer accordingly
  • Ensure accounts handled are provided top-quality customer service - customized where required in a cost effective way whilst enhancing customer loyalty Functional Experience :
  • 3 Years minimum of experience in AFR both Import and Export
  • Preferably an experience with Gargowise
  • Customer service skills
  • Fluent in French and English required
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