Provides first Level Technical Support on Dell supplied products and / or peripherals
Identifies and resolves issues affecting customer client systems
Monitors and tracks issues to ensure accurate resolution
Uses troubleshooting techniques and tools to identify technical defects / issues
Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
Bachelor’s degree or equivalent in IT, hardware or software obtained in the last 12 months
Fluency in Dutch with a good level of English
Excellent telephone and customer handling skills
Ability to deal professionally with demanding customers
Ability to learn new products and technologies
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.
If you’re keen to help customers get the best from truly ground-breaking technology, this is your opportunity to develop with Dell.