Technical Support Engineer - Dutch Speaker
Dell
Casablanca, Morocco
il y a 12j

Responsibilities

  • Provides first Level Technical Support on Dell supplied products and / or peripherals
  • Identifies and resolves issues affecting customer client systems
  • Monitors and tracks issues to ensure accurate resolution
  • Uses troubleshooting techniques and tools to identify technical defects / issues
  • Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
  • Essential Requirements

  • Bachelor’s degree or equivalent in IT, hardware or software obtained in the last 12 months
  • Fluency in Dutch with a good level of English
  • Excellent telephone and customer handling skills
  • Ability to deal professionally with demanding customers
  • Ability to learn new products and technologies
  • Benefits

    We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

    If you’re keen to help customers get the best from truly ground-breaking technology, this is your opportunity to develop with Dell.

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