Help Desk Sr. Associate
NTT DATA Services
Casablanca, 08, MA
il y a 2j

At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence.

By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

Req ID : 63155

  • Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Activities include recognition, research, isolation, resolution & follow up steps.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
  • Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
  • Sound knowledge of ITIL best practices around Incident & Request Management procedures
  • Qualifications

  • Helpdesk Senior Associate at Grade-5 position in Service Desk
  • Must be a Graduate. B.Tech / B.E or any other technical degree preferred
  • Good communication skills with 1 year of international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window
  • This is a full-time salaried position with a group company within NTT DATA. Please note, 1099 or corp-2-corp contractors will NOT be considered.

    This position is only available to those interested in direct staff employment opportunities. We offer a full comprehensive benefits package that starts from your first day of employment.

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