Chargé de Clientèle - Fès - Bilingual FR ENG
Sitel
FES, FES, MA
il y a 1j

We are recruiting bilingual (FR ENG) customer advisors to assist customers in difficulty in a spirit of loyalty and satisfaction by providing a complete and reliable response to their request.

In this context, you will be responsible for :

Receiving calls from customers

Listening to and diagnosing their needs in order to provide them with the appropriate solution

Apply the defined processes and master the use of tools

Report any information to identify a malfunction or improve a procedure

Contribute to the smooth running of the department

Ensure that the qualitative and quantitative objectives set by the management are met

Profile sought :

A first experience in customer service is desirable

A perfect command of the English and French language (oral and written),

A sense of listening and service,

A good knowledge of computer tools,

Assiduous, involved, punctual

We offer :

Attractive remuneration (fixed + bonus)

  • Permanent contract from the first day of training;
  • 100% paid training

    Attractive social benefits

    Transportation provided upon integration

    Like all the positions in our company, this position is open to people with disabilities.

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