Communicate with guests, employees, and / or departments to make certain staff is working together as a team to ensure that guest needs are met.
Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Create, update and maintain wine lists.
Pair and suggest wines that will best complement menu items. Attend wine tastings and develop relationships with vendors.
Request new wines and products. Design and implement wine promotions and incentive programs. Monitor and replenish inventory of wine cellar, equipment, and glassware.
Conduct vintage and BIN number checks. Conduct staff wine tastings. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
Issue, open, and serve wine / champagne bottles. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Follow all state and local laws for serving alcohol responsibly.
serve as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process.
protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals.
Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.
g., small print). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces.
Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and / or service ramps. Welcome and acknowledge all guests according to company standards.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Listen and respond appropriately to the concerns of other employees.
Speak with others using clear and professional language. Perform other reasonable job duties as requested by Supervisors.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.