Human Resources Officer - Northern and Western Africa
Qatar Duty Free
Marrakech - RAK, Morocco - MA
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We are pleased to announce an incredibly exciting opportunity to join our Human Resources team in Morocco as HR Generalist Northern and Western Africa.

As the HR Generalist Northern and Western Africa based in our Casablanca office, you will add immediate value by providing support to line managers across Northern and Western Africa in the areas of employee relations, compensation and benefits, leadership development, performance management, and talent management.

This represents a fantastic opportunity to join a fast-paced environment in a leading Aviation group to contribute to our continued development and evolution.

Key Accountabilities include :

  • Primary contact for managers and employees across all people matters
  • Provide a range of HR services to support the end-to-end employee experience in all departments including Commercial, Ground Services, Cargo and Corporate functions.
  • Support, develop, and coach managers through employee relations issues; including performance management, absence, grievance and disciplinary procedures.
  • Case management of employee relations issues through to conclusion
  • Develop HR planning strategies with line manager which consider immediate and long term staff requirements in term of numbers and skill levels, as well as development needs
  • Provide advice to managers on the implementation of HR policies and processes to support them in making decisions that are fair and ensuring consistency across the company
  • Collaborate with HR centres of excellence in Doha to implement company-wide HR initiatives across Northern and Western Africa
  • Partner with Talent Development team to analyse and prioritise training and development needs in conjunction with the departments and in line with the corporate agenda.
  • Supervise and oversee all matters related to the administration of employment records and related documents (including terms of employment, contract renewals, probation reports, end of employment reports, termination checklists, employee records and files) and ensure compliance to local labour requirements and Qatar Airways standards and policies.
  • Coordinate the orientation of new employees and probationary reviews.
  • Collaborate with local finance team in managing monthly payroll reporting
  • Support HR project work where required
  • Qualifications

  • Relevant College or University qualification to minimum Bachelor's level within Human Resources or a relevant field.
  • Minimum three years Generalist HR experience within a fast paced, multi-site, and ever changing environment.
  • Comprehensive knowledge of employment law and other government compliance regulations e.g. health and safety.
  • Significant experience in employee relations, organisational change and case management
  • Fluency in English and Arabic, both written and spoken is essential for this role. You must have the right to live and work in Morocco to be considered for this role.

    The role will involve travel to our sites across Northern and Western Africa.

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